Customer Success Manager
Customer Success Manager
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Job Description
We build. We create impact.
Within the CSM department you will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. Your missions will include:
- Monitoring service commitments: Ensuring that the services provided meet the contractual commitments in terms of support maintenance and asset management in collaboration with stakeholders (support sales client project managers experts etc..
- Coordinating teams: Working with support teams client project managers and other stakeholders to ensure quality service and meet service contract commitments.
- Managing service contract budgets: Tracking and managing the budgets of service contracts.
- Defining SLA/SLR content and implementation: Defining and adjusting service level agreements in consultation with contract stakeholders.
- Leading client steering committees: Organizing and leading meetings with clients to discuss performance and possible improvements.
- Managing events impacting services: Ensuring that all events that could affect the service contract are taken into account throughout its lifecycle.
- Developing improvement plans: Creating continuous improvement plans and associated actions.
- Proactively proposing service evolutions: Suggesting proactive service improvements costing them and presenting them to the client in collaboration with the Key Account Manager (KAM).
- Participating in contract setup and renewal: Actively participating in the setup and renewal of contracts in collaboration with sales and presales teams to provide indicators and information to define the best strategy.
Qualifications :
Qualifications were looking for.
- Proven significant experience in the same role
- Ability to understand customers needs and build trustbased relationships
- Native italian is required fluent in english (the manager and the hiring team dont speak italian)
Additional Information :
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us youll be part of a globally distributed team of intellectually curious committed and collaborative coworkers.
The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether.
We feel supported. You will too.
VusionGroup is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including:
Pay: Competitive pay shareholder equity and benefits
Schedule: A flexible hybrid work schedule
Career Growth: Elearning opportunities and workshops and global mobility potential
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
