IT Technciain
IT Technciain
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
Job Title: IT Technician 2
Location: RoanakeVA
Duration: 6 Months
Payrate: $25/hr on w2
Job Description:
- Provide prompt and accurate technical support ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).
Education/Experience: Bachelors degree in related technical field or equivalent education/experience.
Certifications to include A Security Net Microsoft and Dell (certain certifications will be required within a certain timeframe of employment)
Preferred.
- 24 years of experience providing customer support for Windows XP and MS Outlook in a networked environment including experience performing computer hardware software break/fix and troubleshooting.
- 3 years of experience supporting MS Office products (or other shrinkwrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.
- Skills and Competencies: Ability to demonstrate outstanding customer service skills. Strong oral and written communications skills.
- Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
- Ability to diagnose and troubleshoot workstation application peripheral TCP/IP and/or printer problems.
- Ability to demonstrate strong organizational skills and the ability to follow documentation procedures. Must be able to lift and carry computers (approximately 50 lbs. crawl into tight spaces (such as under desks) and climb ladders as needed to install computers. Major Job
Duties:
- Perform deskside Windows XP workstation support in a networked office environment.
- Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation configuration and troubleshooting; and computer/user moves adds and changes. Responsible for reviewing trouble ticket queues documenting support and diagnostic activities escalating problems as required. Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.
Additional Information :
Payrate: $28hr
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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