Customer Experience Advisor

Were recruiting for aCustomer Experience Advisor to join our Retail Customer Services Team with a starting salary of 24525 for some areas in the business your salary could potentially increase to 25525 after a successful first year with us. After your first year there are further opportunities to progress. 

Our phone lines are open between 8am7pm Monday Friday (some areas of the business vary in hours so you may work different hours to these started). Youll work 35 hours during our opening times working 3 days from home and 2 days in our Cardiff office.

Our Customer Service teams are made up of professionals from different backgrounds including call centre retail hospitality and sales.

Internally this role maybe called something different depending on which team you join. Well work with you on which department compliments your personality and strengths best. 

What youll be doing:

• Youll be working in one of our lively and dynamic contact centres answering inbound phone calls from our customers
• Youll provide customers with a firstclass experience during every interaction
• Given the nature of what we do sometimes these calls can be emotive so were looking for people who are naturally caring empathetic and resilient
• Delivering a personable service to our customers supporting our customers needs accurately on a right first time basis ensuring next stages are understood and that any correspondence is effective and accurate
• Offering support and feedback to other colleagues contributing to a highly motivated straightforward and collaborative culture
• For our most vulnerable customers youll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General

Qualifications :

Who were looking for:

• The skills below are important to us. Rest be assured we will show you the L&G way. Youll be in our fulltime officebased induction for a couple of weeks so youll have the tools you need before you start helping our customers and clients 
• People who love helping people! People who challenge positively commit together and act decisively!
• Strong communication and administration skills and passion to support customers whatever their personal circumstances 
• Confidence in using a desktop or laptop and experienced in using MS Office 

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual performancerelated bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice 
• There are the many discounts we offer both for our own products and at a range of high street stores and online   
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information :

Legal & General is a leading financial services group and major global investor named Britains Most Admired Company in 2023 for the second year running. Rated top in our sector and top for inspirational leadership we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.

If you join us youll be part of a welcoming culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If youre open to find out more wed love to hear from you.

Remote Work :

No

Employment Type :

Fulltime