online support specialist
online support specialist
Posted on :
11-03-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Location Remote
US RESIDENTS ONLY
We are seeking a dedicated Online Support Specialist to join our team and provide toptier customer support through digital channels. In this role you will be responsible for assisting customers via chat email and social media resolving inquiries efficiently while delivering an excellent customer experience.
Key Responsibilities:
- Respond to customer inquiries via online platforms including live chat email and social media.
- Provide accurate timely and professional assistance to resolve customer issues.
- Troubleshoot technical problems and guide customers through solutions.
- Maintain detailed records of customer interactions and issues in the support system.
- Collaborate with internal teams to escalate complex issues and improve service quality.
- Stay up to date with company products policies and updates to provide informed support.
- Monitor and report customer feedback to help improve products and services.
Qualifications & Skills:
- Previous experience in customer support online support or a related field is preferred.
- Strong communication skills (written and verbal) with a customerfirst mindset.
- Techsavvy and comfortable navigating digital tools and support systems.
- Ability to multitask and manage multiple customer interactions efficiently.
- Problemsolving skills with a proactive and positive attitude.
- Flexibility to work shifts including evenings weekends and holidays if required.
Why Join Us
- Competitive salary and benefits package.
- Opportunity to work in a dynamic fastgrowing environment.
- Career development and training opportunities.
- Remote work options (if applicable).
If youre passionate about providing excellent customer support and thrive in a digital environment wed love to hear from you!
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
