Online Support Manager

The Online Support Manager at Hamad Medical Corporation in Doha, Qatar, plays a crucial role in providing exceptional online support to patients and healthcare professionals. This part-time position requires a candidate with a minimum of 8 years of experience in a relevant field, operating at a mid-to-senior level. As an Online Support Manager, your responsibilities will include managing and coordinating online support services, responding to inquiries and resolving issues in a timely manner, collaborating with cross-functional teams to optimize online support processes, and continuously improving the quality of online support services. Additionally, you will be responsible for monitoring online support platforms and identifying trends to anticipate needs and improve user experience. To excel in this role, you must be motivated, reliable, adaptable, and possess strong teamwork skills. The successful candidate will have a proven track record of managing online support services effectively, strong communication skills, and the ability to prioritize and multitask in a fast-paced environment. Benefits of this position include disability insurance, dental insurance, and opportunities for training and professional development. At Hamad Medical Corporation, we uphold the highest standards of ethical conduct and integrity, providing a supportive and inclusive working environment for all employees.