Retail Projects Specialist

MISSION

The Specialist Retail Projects will support the store development process and work directly with the stores and home office teams to ensure successful completion of approved store development projects. The primary focus will be to ensure optimal employee and customer experience with minimal business impacts. This role serves as the single point of contact for the store throughout the implementation of changes and act as a liaison between the store vendor and home office teams.

KEY PERFORMANCE METRICS

• Project Milestones: Timeline Budget Quality
• Net Promoter Score Customer Satisfaction
• Indigo Help service level targets

KEY ACCOUNTABILITIES

Functional

• Act as an advocate for our customers and employees by placing them at the forefront of all decisionmaking and design processes while proactively anticipating customer expectations and needs
• Work closely with the store development project manager construction store design visual merchandising and other departments to ensure flawless of projects at the store level
• Represent the store development team as a store experience and operations subject matter expert
• Create project schedules store project calendars and support documents in conjunction with dates agreed on with other project team members
• Support in creating project budgets issuing purchase orders submitting invoices and tracking and reporting on project budget expenditures
• Create task and plans outlining the sequence of activities spatial changes cross functional deliverables and labour estimates required to achieve the new store design and merchandising plan setup
• Track labour hours used by the store for budget reconciliation and identify improvements for future labour estimates
• Create reports and presentations and provide updates in store development project meetings to communicate project status and risks
• Lead store project calls including kickoff merch plan review and weekly store checkin calls Prepare new stores for handover loadin and opening process and support with the store closure process
• Manage the deficiency and issue list in collaboration with the construction and store design teams to ensure all issues are resolved in a timely manner
• Collect feedback from stores and home office teams and identify opportunities for improvement to share with the project delivery team through hindsighting activities
• Challenge the status quo by consistently identifying areas for improvement diagnosing issues and working to resolve them
• Assist with the integration of new technologies and initiatives into project planning and

People

• Actively seek out opinions to promote a culture where the opinions and voices of all teams are heard and valued
• Offer support and constructive feedback to peers to encourage growth and collaboration.
• Collaborate with others to drive flexible and iterative solutions quickly and easily
• Share technical expertise while continuously learning from others
• Help team members understand the impact of their contributions and proactively engage other functions to gather input and drive alignment

Cultural

• Model Indigos beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset 
• Take an active role in fostering a culture of continuous learning taking risks without the fear of making mistakes
• Embrace champion and influence change through your team and/or the organization

SCOPE

Reports to: Director Retail Experience & Operations.

Manager once Removed (MOR): VP Retail Experience & Operations.

KEY RELATIONSHIPS:

Internal:

• Store Design
• Visual Merchandising
• Construction
• Retail Field with emphasis on Regional Directors and General Managers
• Retail Operations
• Accounts Payable

Qualifications :

QUALIFICATIONS

Work Experience / Education / Certifications

• Bachelors degree and/or college diploma is an asset
• Minimum 35 years working in a retail environment
• Proficiency with Microsoft Office
• Strong financial acumen required for budget planning
• Experience with Project Management Software would be an asset

Competencies / Skills / Attributes

• Flexible and adaptable providing input to changes and adapting to achieve goals
• Excellent working knowledge of various technology applications
• Strong written and verbal communications skills with a customer centric approach
• Excellent organizational skills and strong attention to detail
• Manage competing priorities meeting deadlines and adapting to dynamic work environments
• Strong sense of accountability and ownership with a commitment to advocating for what is right and taking proactive steps to address and resolve issues
• Strong team player able to collaborate effectively with crossfunctional teams to achieve organizational goals

Other

• Travel will be required periodically

Additional Information :

At Indigo we are committed to our communities our customers and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer which highly values your diverse backgrounds experiences and perspectives. We believe that you in all your uniqueness belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black Indigenous a person of colour LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who selfidentify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process. 

WELCOME HOME

Remote Work :

No

Employment Type :

Fulltime