Senior Service Delivery Manager with German - Tribe Lead International Health Market mfd
Senior Service Delivery Manager with German - Tribe Lead International Health Market mfd
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Job Description
Cloud Services supports mediumsized and large companies on a national and international level. We develop market and operate agile cloudnative futureorientated products and services for the digital world. We see ourselves as drivers of innovation and make our customers businesses fit for the digital future. Our mission: to be successful tomorrow we have to think about the day after tomorrow today and always together with our customers.
We are looking for a dedicated and dynamic Tribe Lead for the international healthcare market in the area of Cloud Services who will not only have the main responsibility for the comprehensive support of our customer orders from profit maximisation to quality control but will also actively participate in business and customer development. The aim is to continuously improve our service quality and strengthen our market position through strategic business development initiatives and customercentred measures thereby promoting the sustainable growth of our company.
Management of international customer orders
Responsibility for overall contract management including drafting negotiating and managing contracts.
Implementation and optimisation of endtoend processes to maximise profitability and efficiency.
Proactive claim management to minimise risks and secure customer claims.
Ensuring compliance with international legal and regulatory requirements such as data protection regulations and security standards
Continuous review and improvement of services from a global customer perspective.
Development and implementation of KPIs to measure and improve service quality and availability.
Coordination of international service reports and cost calculations:
Working closely with global customer delivery management to produce detailed service reports
Perform comprehensive cost analyses and forecasts to support decision making and budgeting.
Central interface between global departments:
Liaising with Marketing Sales and Production departments to ensure seamless integration and implementation of customer requirements.
Promote crossfunctional communication and cooperation to optimise service delivery.
Compliance with contractual service level agreements (SLAs):
Monitoring and ensuring compliance with all contractually agreed SLAs with international customers.
Developing and implementing measures to improve SLA performance.
Management and control of complex international projects:
Leading and coordinating projects to optimise and innovate service processes.
Use of project management methods to ensure ontime and onbudget implementation.
Planning and conducting international customer and service reviews:
Organising and leading regular customer and service reviews to evaluate customer satisfaction and service performance.
Identification and implementation of improvement potentials based on customer feedback and review results.
Qualifications :
University degree in health economics business administration specialising in healthcare or a comparable qualification.
At least 510 years of professional experience in leading positions in customer care or service management positions ideally in the international healthcare market
Sound knowledge of the healthcare sector is mandatory knowledge of the cloud service sector is desirable
Proven skills in negotiation claim management and process optimisation on an international level
Strong analytical skills for the preparation and evaluation of international service reports and cost analyses.
Ideally ability to fully invoice and comply with international SLAs
Excellent communication skills and a high degree of serviceorientation.
Ability to work in a team adaptability and high resilience in a dynamic international environment.
Business fluency in English and German are a MUST HAVE
Certificates in project management (e.g. PMP PRINCE2 or IT service management (e.g. ITIL) are desirable.
Additional Information :
What do we offer you
- International positive dynamic and motivated work environment.
- Hybrid work model (telework/facetoface).
- Flexible schedule.
- Continuous training.
- Flexible Compensation Plan.
- Life and accident insurance.
- More than 25 working days of vacation per year.
And many more advantages of being part of TSystems!
If you are looking for a new challenge do not hesitate to send us your CV!
Please send CV in English and German.
Join our team!
TSystems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
