Customer Service - German Market
Customer Service - German Market
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Overview
The role involves engaging with bank customers through various communication channels such as phone calls emails WhatsApp and chat. The aim is to provide exceptional customer service while introducing and promoting innovative digital banking solutions in the German market.
Key Responsibilities
Address customer inquiries regarding banking services including account setup password recovery transfers and more.
Manage backoffice tasks such as responding to emails and WhatsApp messages.
Promote a range of banking products and services.
Ensure compliance with both internal and external regulations regarding transparency product information (including purpose features and risks) and customer protection.
Identify and report any issues within the system tracking progress until resolution.
Meet the established quality standards and sales goals set by the organization.
Qualifications
Educational background in Business Administration Mathematics or Law is preferred.
Proficiency in MS Office (Excel Word PowerPoint Access).
Nativelevel proficiency in German.
Skills & Competencies
Strong customer orientation empathy and active listening skills.
Excellent verbal and written communication abilities.
Strong analytical skills and a quick learner.
Salesdriven with the ability to interact effectively with clients companies and teams.
Problemsolving capabilities.
Collaborative team player.
Proactive resultsfocused mindset.
Ability to plan organize and perform well under pressure.
Independent and initiativedriven with a cando attitude.
Adaptability to dynamic environments and emerging technologies.
Experience
Experience in banking is a plus but not a requirement.
Benefits
38.5 hours per week with a schedule from Monday to Sunday (2 days off per week and 2 weekends off per month) working hours between 2:00 p.m. and 10:00 p.m.
Permanent contract.
Employee referral program with bonuses up to 2000 depending on the market/project.
Annual gross salary of 20730.
32 calendar days of annual vacation.
Opportunity to work with the worlds largest service provider.
Clear potential for career advancement within the company.
Employment Type
Full Time
