Engineer Productivity Solutions
Engineer Productivity Solutions
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Job Description
Get to Know the Team
We are looking for an Engineer Productivity Solutions to serve as a subject matter expert for enterprise productivity tools including Google Workspace Slack Enterprise Search Asana and Canva. The role will involve providing Level 2 support managing system administration automation integrations security & compliance and handling vendor management. You will join a dynamic team reporting to the Manager Productivity Solutions.
Get to know the Role
The ideal candidate will have experience with workflows integrations and automation and be comfortable performing regular housekeeping of productivity systems to ensure optimal performance. While scripting or coding knowledge is a plus the primary focus is on incident escalation service requests and operational excellence.
The Critical Tasks You Will Perform
- Productivity Systems Administration: Manage and maintain Google Workspace Slack Enterprise Search Asana Canva and other enterprise tools.
- L3 Support & Service Requests: Serve as the Level 3 escalation point for incidents and service requests related to productivity systems.
- Automation & Integrations: Support and enhance workflows integrations and automation to improve productivity.
- Security & Compliance: Collaborate with IT Security and Compliance teams to enforce governance policies and best practices.
- Vendor Management: Work with vendors for troubleshooting licensing feature requests and escalations.
- Housekeeping & Optimisation: Initiate regular cleanup deprovisioning and maintenance to ensure optimal system performance.
- User Training & Documentation: Create knowledge base articles conduct training and educate employees on best practices for using productivity tools.
Qualifications :
What Essential Skills You Will Need
- Experience Level: High entrylevel (some prior experience in IT support system administration or productivity tools).
- Technical Knowledge: Familiarity with Google Workspace Slack Asana and other productivity tools.
- Nice to Have:
- Basic scripting or coding knowledge (Google Apps Script Python REST APIs) to assist with automation and integrations for bulk requests and platform improvement.
- Experience with security policies IAM or governance frameworks related to productivity tools.
- ITIL or ITSM process understanding.
- Time Zone Coverage: Role will support the local timezone where the candidate is based.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balance personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
