Remote Korean bilingual Medical Assistant
Remote Korean bilingual Medical Assistant
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Job Description
As a Medical Assistant Healthguide you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff as well as improving the patients health and wellbeing. The Medical Assistant Healthguide will engage with patients and help them navigate their care solve their healthcare issues and improve communication with their medical practice.
WHAT YOULL BE DOING
- Working primarily remotely Medical Assistants Healthguides will be working with the patients medical practice staff and Guidehealths Case Management team to manage a targeted population of patients.
- Functioning independently and being a highly collaborative team member as an extension of medical practice.
- Assisting the patient in achieving better health outcomes by addressing their questions and concerns connecting them with the medical practice partnering in implementing highimpact care plans and closing care gaps escalating medical issues and navigating them to the right resources including assisting with referrals to specialty care and communitybased organizations (CBOs).
- Accurately documenting patients medical history and medical issues in the electronic health record (EHR).
- Understanding the referral and prior authorization process.
- Continuously building a trusting professional working relationship with assigned medical practices and within the Guidehealth organization.
- Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome while decreasing medical spend.
- Utilize effective communication modalities (calls texts portals emails) to engage highrisk patients.
- Appropriately escalating medical issues to the Health Guide Registered Nurse Primary Care Physician Medical practice or Guidehealth leadership.
- Occasional travel to the supported primary care physician offices.
- Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealths custodianship as well as Guidehealth Intellectual Properties.
Qualifications :
WHAT YOULL NEED TO HAVE
- Certified or Registered Medical Assistant OR certified EMT required
- Bilingual Korean and English required
- A love for patient coordination to serve people with complex medical and social needs.
- Empathy and willingness to become proficient in motivational interviewing critical listening skills and behavioral change management that lead to better patient engagement.
- Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
- Experience and understanding of medical terminology and the function of a primary care physician practice.
- Knowledge of social determinates of health
- Demonstrated use and comfort with documentation within electronic health records (EHRs) care management analytics databases use of computer programs databases and a variety of software programs.
- Ability to balance competing priorities while remaining detail oriented and focused.
- Familiar with a wide variety of electronic health records such as: EPIC Athena Cerner.
- Exceptional written visual and verbal communication skills.
- Ability to track the progress of multiple tasks while ensuring that tasks are completed.
- Ability to work independently as part of a patients overall care team under supervision of licensed clinical professionals.
- Demonstrated ability to work successfully in a remote work environment.
Additional Information :
The base pay range for this role is between $21$24 per hour paid biweekly plus $1.50 per hour for bilingual language skills.
COMPENSATION:
The listed compensation range listed is paid biweekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include but are not limited to: skill set years of relevant experience education location and licensure/certifications.
OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT
Diversity inclusion and belonging are at the core of Guidehealths values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race religious creed color age sex sexual orientation and identity national origin citizenship religion marital status familial status physical sensory or medical disability Family and Medical Leave military or veteran status pregnancy childbirth or other related medical conditions or any other classification protected by federal state and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring placement promotion transfer demotion layoff termination recruitment advertising pay and other forms of compensation training and general treatment during employment.
OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA
This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealths custodianship as well as Guidehealth Intellectual Properties. For any securityspecific roles the responsibilities would be further defined by the hiring manager.
REMOTE WORK TECHNICAL REQUIREMENTS
Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection capable of conducting video calls on camera and connecting to various internal and external systems. The recommended internet speed is a minimum of 50 mbps download 10 mbps upload. Please consult with your internet provider or run a speed test here to confirm your internet connection meets these requirements.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
