Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Profile requirements:
- 1 2 years of Customer service or support experience.
- Advanced English level (spoken and written) is required.
- Ability to handle customer inquiries through various communication channels.
- Experience in troubleshooting technical issues and providing basic technical support.
- Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.
- Strong problemsolving skills excellent communication abilities and a customercentric approach.
Work Location
This is a onsite position in Quertaro Mexico with the opportunity for some home office based upon performance
Qualifications :
Essential technologies and/or tools:
- Google Suite
- Microsoft Office
- Jira
Main responsibilities:
- Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls
Additional Information :
We Offer
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch Breakfast drinks and snacks
- Discount coupons in different medical specialties
- The opportunity for some home office based upon performance
If youre passionate about providing exceptional customer support solving technical challenges and being part of a fastgrowing company we want to hear from you!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
