Customer Service - Transport Tracking
Customer Service - Transport Tracking
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Mixed hours
Responsible for migration as is supporting on NGTM Project day to day operational tasks of overland transportation orders in TMS for the North American Region for the Automotive and NonAutomotive Divisions to meet daily performance cost & quality targets.
Key Responsibilities / Tasks:
Collaborate with internal TMC partners (Engineering Agile Team LSP Dev.. during day to day operation.
manual processing and Exception management handling in Bosch TMS and notify the plants/stakeholders and sending frequent updates
Participate in plant/carrier/customer calls to resolve critical issues: frequent timely and proactive communication with stakeholders to provide shipment status updates address questions/concerns etc.
Liaison with Bosch LSPs/forwarders/carrier to resolve shipment issues find solutions track critical shipments and inform the plants/stakeholders.
Support escalation of day to day operational tasks; Maintain and distribute open issues logs
Immediate escalation of system data issues to ensure the reliability of relevant info into Bosch TMS
Daily download and analysis of operational data for KPI Monitoring and CIP (Continuous Improvement Process)
End user function for Bosch TMS
Qualifications :
REQUIRED SKILLS:
Working hours evening to night shift: 4:30pm1.30am / 6:30pm3:30am
Must possess a Bachelors Degree (preferably in Business Finance or Logistics) with a minimum of 3 years of experience in transportation operations.
. Must possess analytical skills & preferably presentation skills.
Must be fluent in Spanish & English C1 (at least).
Must have a minimum of 2 years of experience working with MS Office Suite (Access Excel Word PowerPoint SharePoint) really good excel skills (at least intermediumadvanced level)
Experience with ERPs desirable any Transport management system
Must be selfmotivated and willing to be flexible in work schedule and hours. Sometimes the job requires staying later or taking calls during off hours or weekends to assist with customer issues.
Good customer relations skills and ability to communicate professionally and effectively with all management levels.
Ability to grasp new concepts and quickly adapt to changing circumstances/environment
Good time management skills and strong ability to manage several projects and tasks at once and excellent ability to prioritize time and efforts
Ability to analyze problems and opportunities and systematically approach them to make improvements both short term and long term.
Additional Information :
Experience in using transportation management systems or similar
Experience working with Continuous Improvement Process & Lean Six Sigma Problem Solving tools 5 Whys 5S A3 PDCA VSM)
Experience with control documentation and processes working instructions.
Why Bosch
Our strategic objective is to create connected solutions improving the quality of life worldwide.
Whats important to us
Make Your Mark: Give your job a meaning with solutions Invented for Life
Shape Tomorrows World: The future offers many opportunities. Be the first to take advantage of them.
Find Your Place: You know how you can work best. We offer the conditions you need.
Balance Your Life: Make your job match your lifestyle. We provide you with individual support.
Walk The Talk: Where you are our team spirit is with you.
Discover New Directions: You way might change we will stay by your side.
Be Yourself: Your diversity makes us special. Enrich us with your own unique personality.
Pay It Forward: We love our business and our environment. Lets save them both for future generations.
Welcome to a place where your ideas lead to something big.
Welcome to Bosch.
Get to know more about how we work at Bosch and our new open positions on our social networks:
- Facebook: Bosch Talento Mxico
- Instagram: Bosch Campus Mxico
- LinkedIn: Bosch Mxico
- Tiktok: Bosch Talento Mxico
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
