Customer Support Specialist SMM
Customer Support Specialist SMM
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Helping clients through realtime support (Telegram Instagram);
- Interacting with other departments to resolve issues; social media monitoring to identify customer requests and responding quickly to them;
- Responding to comments and messages on social media providing prompt and professional support;
- Creating reports on customer activity on social media analyzing them to improve services;
- Tracking trends and new opportunities for effective customer engagement on social media;
- Creating content for the Telegram channel including writing posts developing visual materials and planning a content strategy working on attracting an audience to the Telegram channel maintaining active interaction with subscribers;
- Analyzing the effectiveness of content in the channel implementing improvements to increase engagement reach tracking competitors activity and analyzing their strategies.
Qualifications :
- Excellent written and verbal communication skills with a friendly and empathetic approach$
- Proven experience in a customer support role preferably with a focus on social media management$
- Proficiency in major social media platforms including Facebook Instagram;
- Experience with social media management tools and analytics;
- Strong problemsolving skills and ability to handle difficult customer situations with tact and professionalism;
- Excellent time management skills and ability to multitask in a fastpaced environment;
- Indepth understanding of social media trends and best practices;
- Knowledge of customer service principles and practices;
- Ability to work flexible hours including weekends and holidays as needed.
Additional Information :
Our Benefit Cafeteria is Packed with Goodies:
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- And yes even Massage!
Ready to Take the Leap
Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.
At RISK we believe that our people are the driving force behind our success. Together we can achieve great things and push the boundaries of whats possible in the iGaming industry.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Marketing
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
