Customer Success Specialist
Customer Success Specialist
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
- Provide a highlevel of support to our partners restaurants
- Understand the partner lifecycle and how the three verticals work together
- Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region
- Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value
- Maintain an expert level understanding of our product and service to clearly communicate the value
- Have a commercially minded approach to nurturing our partner base
- Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product
- Be the voice of our partners to provide internal feedback on how we can improve
Qualifications :
- 12 years experience in providing an exceptional customer experience in the B2B sector
- Proactive approach with a sales undertone to servicing our partners
- Excellent verbal and written communication skills with the ability to communicate clearly effectively and appropriately with external and internal stakeholders
- Proven experience in successfully overcoming challenging situations
- The ability to work autonomously and be selfdisciplined
- Understanding of the importance of teamwork
- A keen eye for detail and accuracy when performing tasks
- Efficient time and priority management skills
Additional Information :
- Flexible work environment.
- Opportunity to work on both local and national level where your skill sets are diversified
- No Boredom! Quandoo offers challenges and development every day
- Personal Development annual allowance of 200 euros (available once probation has been passed)
- Contribute to the success of the company Learn your role and become an industry expert!!
- The opportunity to work with people from all around the world
- Fun working environment collaborate with highly motivated colleagues
- Access to Quandoos EAP Nilo Health
If you want to be a part of Quandoos future then we encourage you to apply nowPlease note: Only applicants who are shortlisted will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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