Customer Success Lead APAC
Customer Success Lead APAC
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Job Description
The role
We are expanding and hiring a Customer Success Lead on a remote basis to help us grow the business.
Qualifications :
You will be responsible for:
Maintaining a detailed understanding of products and services assisting customers with questions and suggesting the best features/setup for their needs
Promoting the value of the product among customers and upsell/crosssell editions and functionalities (drive postsales MRR growth)
Regular engagement with your assigned customers to gauge satisfaction address concerns and drive further adoption
Managing the APAC CS team including the customer ticketing queue. This role is a PlayerCoach role so you will also manage your own portfolio of our highestvalue customers for whom you will be the primary point of contact
Providing support via Zoom calls when customers need it.
Acting as an escalation point for any customer queries in the APAC region.
Work closely with the Sales Lead (APAC) to grow the APAC region.
Contributing to optimising existing team processes and actively enhancing all Customer Success initiatives.
Desired Skills and Experience:
Fluent English is essential
Right to work in Australia is essential
Excellent communication skills
4 years of experience in account management or customer success position (revenuedriven) preferred
2 years of experience managing account managers or customer success managers preferred
B2B SaaS experience preferred
Accounting knowledge would be preferred but isnt essential
Experience in providing training preferred but isnt essential
This role is:
Fulltime and permanent.
Additional Information :
What we offer:
- Growing international business with 10000 subscribers
- Regular performancebased compensation reviews
- 100 paid 20 business vacation days
- 100 paid 10 sick leave days
- Remote work flexible hours
- Health & Wellness program a bonus payment which will cover 50 up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance) fitness sports activities (excluding sports equipment)
- Reimbursement of coworking space
- Reimbursement of professional development courses
- Parental leave support.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
