Service Asset Configuration Manager
Service Asset Configuration Manager
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1 Vacancy
Job Description
Purpose of the role
The Service Asset and Configuration Manager is responsible for implementing and optimising Service Asset and Configuration Management processes within a large public sector managed service account. The role ensures seamless collaboration between different teams and departments for effective IT service management while working closely with the ITIL Process Manager to enhance the overall effectiveness of the ITSM framework. The successful candidate will have experience in process ownership service delivery in complex environments and IT asset and configuration management. Strong leadership communication skills and a detailoriented approach are crucial to excel in this role.
What you will be doing
Define process strategy and goals for Service Asset and Configuration Management ensuring clear understanding across all stakeholders.
Develop and own a 3tier hierarchical process structure including Level 1 processes Level 2 procedures and Level 3 work instructions and policies.
Manage endtoend processes ensuring seamless collaboration between different teams and departments.
Oversee process implementation within the centralised toolset and ensure effective integration and data sharing.
Attend process review forums to drive continuous improvement and effectiveness of processes.
Monitor and measure KPIs reporting on performance against process KPIs.
Ensure all teams and stakeholders understand their obligations when operating within the process.
Be responsible for maintaining the configuration management database.
Ensure that process KPIs are in place and fit for purpose including endtoend measurement of KPIs and performance.
Participate in centralised CMDB establishment and development including CI baselining relationship mapping and CI types and attributes management.
Qualifications :
What you need to have done already
- Process ownership on services delivered to external customers.
- Service delivery in a largescale or complex environment.
- Experience in defining processes and driving their maturity.
- The candidate will ideally have an ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification as a minimum the candidate will hold a version 4 Foundation Certificate and have a minimum of 2 years of experience in a similar role.
- Experience in IT asset management configuration management or related field.
Skills you will need to excel
- Strong leadership with the ability to influence form strong working relationships and see the value of people within the operation.
- Highly developed communication skills that demonstrate an ability to investigate and interrogate situations as well as articulate clear and wellstructured information that can be understood and acknowledged across various teams and departments.
- A detailoriented and organised approach ready to deliver and take control of situations with confidence when required.
- Ability to drive accountability and achieve outcomes across different teams.
- A positive attitude that can drive others to maintain or improve their own mindset even in challenging times.
- Data insight and interpretation skills.
Additional Information :
Additional Information
At Wavenet we offer more than just a job we provide an exceptional environment and a wide range of benefits to support your success from day one. With us youll enjoy a generous starting annual leave allowance private medical coverage discounted health plans an eye care scheme and comprehensive health and wellbeing programs all backed by a dedicated inhouse Wellbeing Team.
We believe in a strong worklife balance rewarding your commitment with an additional day of annual leave each year reaching up to 28 days. Heres a closer look at what we offer:
- Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and officebased working so work fits seamlessly with your life.
- Annual Leave: Begin your journey with 25 days of leave increasing by one day per year up to 28 days our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage discounted health plans virtual GP access an eye care scheme and a comprehensive employee assistance programme all supported by our internal Wellbeing Team.
Ready to join the UKs largest managed service provider
Apply today or contact our friendly Talent Acquisition Team for more information.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
