Security Operations Center Operator I CDH Part Time Rotating Schedule

The  Security Operations Center (SOC) Operator I  reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The SOC Operator I has high visibility and is directly accountable for the effective and efficient flow of information from the SOC to the Security Services Officers Security Supervisors Security Coordinators and Operations Managers. The SOC is a 24/7 operation which provides the Security Services Department with a comprehensive monitoring approach to provide broad visibility of activity across the hospital(s) leverages intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

The SOC Operator I will play a critical role in ensuring the safety and security of our patients facilities visitors and staff members.

Responsibilities:

• Receive and prioritize incoming calls emails and alerts related to security incidents and emergencies.
• Dispatch security personnel to respond to incidents alarms and requests for assistance according to established procedures and protocols.
• Monitor surveillance cameras access control systems and other physical security technologies to detect and assess security incidents in realtime.
• Respond to security alarms including intrusion alarms fire alarms and duress alarms and initiate appropriate response procedures.
• Maintain clear and effective communication with security personnel supervisors and other stakeholders to coordinate incident response activities.
• Record all incidents responses and actions taken in a detailed and accurate manner using incident management system or computer aided dispatch.
• Assist with the implementation and enforcement of security policies and procedures.
• Provide clear and concise instructions to security personnel and guide them during critical situations.
• Relay critical information and updates to appropriate stakeholders including hospital leadership in a timely manner.
• Coordinate with internal and external emergency services such as law enforcement fire departments and medical services to facilitate a timely and effective response to emergencies.
• Escalate highpriority incidents or emergencies to appropriate management or authorities as necessary.
• Address and relay any security related hardware or software issues as needed.  Continue to work with vendors or internal support to rectify any issues that arise.

Qualifications :

Required:

• Highschool diploma or GED
• Successful completion of IAHSS Basic exam within 90 days of hire.
• Maintain IAHSS Basic certification
• Current BLS through American Heart Association within 9 months of hire
• Interpersonal and communication skills necessary to interact effectively with a variety of individuals including employees medical staff patients visitors law enforcement and other outside agencies
• Attention to detail to accurately document incidents and maintain records.
• Ability to handle multiple tasks and prioritize effectively in a fastpaced environment.
• Writing skills necessary to complete reports and paperwork that meets departmental standards.
• Physical ability to sit for extended periods and operate computer equipment.
• Willingness to work in shifts including nights weekends and holidays as physical security operations require 24/7 monitoring.
• Proficient in the use of Microsoft Office applications and the Internet.
• Familiarity with physical security principles procedures and technologies including surveillance cameras access control and alarm systems.
• Strong problemsolving and decisionmaking skills to assess situations quickly and determine the appropriate course of action in a calm demeanor

Preferred:

• Previous experience in a security dispatching role or similar position.
• Associate/Bachelors degree
• Valid drivers license.
• Valid Firearm Owners Identification (FOID) card

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a casebycase basis and follow all state and federal guidelines.

Remote Work :

No

Employment Type :

Parttime