German Customer Service Representative - Hybrid in Qormi Malta
German Customer Service Representative - Hybrid in Qormi Malta
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Job Description
Job Title: GermanSpeaking Customer Support/Content Moderator.
Location: Qormi Malta.
Work Model: Hybrid
Role Summary:
We are currently seeking for German Customer Service Representatives to join our team in Malta and contribute to a safer online environment by providing Germanlanguage customer support via email and chat and moderating content across various platforms to ensure compliance and prevent harmful activity. This role involves a blend of direct customer interaction and content review requiring strong communication skills and attention to detail.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via email and live chat.
- Review and moderate usergenerated content in accordance with company guidelines and legal requirements.
- Identify and escalate policy violations and fraudulent activities.
- Provide feedback on trends and user issues to improve processes.
- Maintain accurate records and meet performance targets.
Requirements:
- Fluent in German and English
- Proficiency in Microsoft Office applications.
- Ability to work rotating shifts including mornings and late nights until midnight.
- Strong decisionmaking and problemsolving abilities.
- Willingness to learn and adapt to changing policies and procedures.
Benefits:
- Competitive salary with performancebased bonuses.
- Comprehensive training and career progression opportunities.
- Health insurance after 6 months of employment.
- Relocation support including airport pickup temporary accommodation and flight reimbursement (up to 200 after 6 months).
- Indefinite contract.
Employment Type
Full Time
