German Customer Support Specialist Hybrid in Malta
German Customer Support Specialist Hybrid in Malta
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Salary Not Disclosed
1 Vacancy
Job Description
Ready to elevate your career
Were on the lookout for a Customer Success Specialist to join our dynamic team! If youre innovative personable and thrive in a fastpaced everevolving environment this could be the perfect fit for you.
Role Overview:
As a Customer Support Specialist youll handle customer inquiries and resolve issues exclusively through email and live chatno phone support required.
Key Responsibilities:
- Respond to customer inquiries via email with clear timely communication (no phone calls needed)
- Moderate usergenerated content ensuring adherence to company policies and standards
- Detect and address potential scams or fraudulent activities to maintain a secure online environment
- Log customer interactions and resolutions accurately for recordkeeping
- Work collaboratively with team members to improve processes and enhance customer experiences
- Provide detailed accurate information using the best tools and resources
- Achieve personal and team performance goals
- Collaborate with internal and client teams to deliver seamless support
- Attend training sessions to ensure compliance with moderation guidelines
- Support multiple workflows clients and markets as required
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation Provided: Company transport from designated pickup points
- Relocation Support: Assistance for a smooth transition
- Career Growth: Opportunities for advancement and professional development
- Hybrid Work Model: Flexible work options for a better worklife balance
If youre ready to embark on a fulfilling customer support journey apply today and well be in touch!
Employment Type
Full Time
