NOC Monitoring Junior Engineer-Infrastructure Management
NOC Monitoring Junior Engineer-Infrastructure Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Project Description:
Monitor the events or alerts on monitoring tools perform initial investigation and raise with the Support team.
Experience in Service Desk Management and Voice Support with strong communication skills
Requirements:
- Minimum 12 Years experience in managing command center & NOC activities at L1 or SME role.
- Help manage a team of Monitoring who would be responsible for managing incidents Monitoring alerts Event on the ticketing & monitoring tools.
- Help the team to Log details of all incidents Alerts/events and problems utilizing standard reporting methods.
- Help the team to Provide firstline fixes utilize relevant procedures or escalate problems.
- Use supplied checklists and ensure that the problems highlighted are followed up.
- Maintain procedures compliant with ITIL the companys quality management system.
- Documenting and reporting on Monitoring team activities such as incident reports problem resolution and staff training activities.
- Develop key dashboards for service availability uptime and utilization metrics and play the role for monitoring requirements for both Infra and Application.
- Strong Knowledge of Computer IT infrastructure networks servers Monitoring tools like Zabbix etc. along with their components.
- Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.
- Strong working knowledge of ITSM tools like ServiceNow SMAX etc.
- Bachelors degrees in engineering with relevant certifications in OCI & AZURE Cloud environments equivalent experience
- Prior handson experience in troubleshooting production issues for multitenant highly scalable applications and persistent webbased IT applications
- Experience in OS platforms (Linux Window and System Skills in z/OS etc.
- Strong oral and written communication skills to effectively engage persuade influence and articulate technical issues and solutions to various stakeholders.
- Prior handson experience in troubleshooting production issues for multitenant highly scalable application and persistent webbased IT applications.
- Strong customer service orientation and the ability to build relationships across all departments.
- Maintain and Update Service Documents and SOP.
- Responsible for identifying potential problems and/or trends of repetitive Incidents
Mandatory Skills:
Good knowledge on Service Desk with written and oral communication skills.
Proficiency in Operating Systems Active Directory VPN ServiceNow and ITIL practices.
Experience with monitoring tools like Zabbix SolarWinds Centreon CTLM and Nagios.
Expertise in Excel reporting PowerPoint and SOP documentation.
Ability to handle incidents escalate issues and ensure endtoend resolution.
Willingness to work in a 24x7x365 environment.
Total Experience Expected: 0001 years
Qualifications :
Minimum graduate in any stream.
Additional Information :
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
