Franchise Business Consultant
Franchise Business Consultant
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Job Description
Provide leadership and coaching to franchisees and Operations team to achieve short and longterm company and operations objectives. Utilize knowledge of restaurant operations and staff resources to provide counsel and assistance to franchisee owners/operators to positively impact and improve sales profits operating standards and systems while maintaining or exceeding customer expectations. Protect Dairy Queen trademarks. Gain and maintain support of DMA chair people and other key franchisee leadership in achieving objectives.
- Effectively implement and execute the Worldwide Operations Business Plan (Rolling 1 2 and 3 year plan).
- Develop and implement a district wide business plan (i.e. integrated marketing operations training development and supply chain plan)
- When and where appropriate establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific objectives and strategies in support of DQCIs Operations and Marketing Plan. Monitor progress and goal achievement status.
- Provide leadership in developing and managing marketing performance through effective partnerships with appropriate departments vendors and franchisees.
- Responsible for positioning franchisees for consistent achievement of optimal shift management food safety quality service cleanliness repair and maintenance and atmosphere goals as established by Operations Business Plan and DQCIs operating standards.
- Where appropriate and available determines financial status of select franchisees and monitors for progress. Provides impactful advice and counsel to position franchisees for optimal financial health.
- Provide leadership in assisting with successful new restaurant / store openings. Provide training support from equipment install through opening and ongoing consulting support to achieve our desired ROI.
- Implement strategies to assist franchisee in executing human resource training and professional development plans and programs where appropriate.
- Partners with appropriate DQCIs staff to help position new and existing franchisees to establish and execute effective development reinvestment and renewal strategies.
- Responsible for monitoring consistent and delivery of company strategies to ensure food safety menu compliance trademark protection and DQCI standards.
Qualifications :
- Bachelors degree in business restaurant management or a related field or equivalent restaurant operations experience
- 4 or more years of restaurant management (multiunit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience)
- A clean driving record and ability to be insured to drive a car are required
- Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred) and restaurant operations
- Excellent written and verbal communication skills proficient in Microsoft Word Excel and Powerpoint
- Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients and ability to provide excellent customer service to both internal and external clients
- Strong ability to multitask and prioritize multiple projects and requests simultaneously within an intense deadlinedriven environment
- Ability to work on evenings and weekends as necessary to meet business needs
- Frequent 4 hours per day) communication via telephone and email
- Ability to travel 2 4 weeks per month for franchisee and staff meetings/visits
- Ability to drive an automobile for franchisee and staff meetings/visits which may require sitting in vehicle up to 8 hours per day and the ability to travel by air
- Ability to stand on concrete or tiled floors for up to 8 hours per day
- No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen or Orange Julius restaurant environment
Additional Information :
All your information will be kept confidential according to EEO guidelines. You must be work authorized in the United States without the need for employer sponsorship.
Work Environment:
Most positions located out of our corporate office in Burlington Ontario will work a hybrid work schedule where you will work 2 collaboration days a week. Additional in office time may be required to support team/project needs. Positions will be identified as remote eligible when consideration will be given to candidates outside of drivable distance to our Burlington Ontario office.
Inclusion & Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work and where we recruit engage and retain employees franchise owners and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
