A franchise consultant is the main contact point in an assigned market for supporting the franchise system of business of
various organizations and brands. The ideal franchise consultant cultivates a team and works towards identifying a profitable
franchise out of then many that apply.
Key performance Areas:
1. Store and franchise compliance
The respective FSC will visit each site on a 6 (six) weekly cycle. A site visit report will be completed upon every visit.
Ensure franchisees comply with brand standards.
Rolling out POS and maintenance of the system.
Ensure that franchisees are visited regularly
Ensure that franchisee abide by the operational manual
Ensure that ICU stores increase in revenue
2. Reporting
Provide sound advice to increase store profitability and performance.
Perform compliance audits in order to identify growth opportunities and improvement.
Analyse product movement and make suggestions to increase sales.
Log calls for issues that may occur to the external IT service provider.
Document and report critical incidents and franchise issues.
Report and provide vital information to the operations manager with regards to stores i.e. LSM market the trading patterns and
basket values growth and projected sales and staff performance.
Evaluate sales performance.
Collect and compile data from the stores
3. Training and Development
Prepare meeting activities to improve store profitability through training and networking with vendors and other franchisees.
Educate and train franchisees in order to ensure consistency and standardised procedures on site.
Provide additional training on site as needed.
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4. Stock management
Manage stock at franchisees by following up on back orders that were logged.
Evaluate the top categories and locations of products.
Monitor and manage minimum stock holding.
Monitor obsolete inventory.
Determine the ability to upsell by combining interlinked products to increase the basket value.
Attend compulsory stock take twice a year.
5. Client relationship management
Provide general franchise support.
Ensure competitiveness and build brand awareness.
Provide support and assistance with the organisational initiatives to maintain franchisee accountability and network consistency.
Assist in developing solutions to issues whether they are common
or not.
Manage conflict resolution
Assist with the maintenance of IT equipment on site.
Assist with management accounts and suggest ways to improve.
Assist with recruitment business training and succession
planning in stores.
Complete FSC field report
6. Effective team work and self management
Follow any lawful and reasonable instruction from the ACDC EXP operations or general manager
Act as part of the team and always assist other members of the team to achieve common goals
Consistently live and be an example of the Company values
Clarity in judgment
Critical Thinking
Communication Skills
Problem Solving
Senior certificate or NQF4 Equivalent 1-3 Experience in sales and merchandising Professional
Franchise Service Consultant
