Customer Services Coordinator
Customer Services Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
As a Customer Services Coordinator you will play a pivotal role in ensuring the smooth of our logistics operations from our head office in the heart of Rotterdam Europes largest port city. Your role will be crucial in building strong customer relationships and ensuring our services run seamlessly.
What Youll Do:
In this dynamic and rewarding position no two days are the same. Your primary responsibility is to be the main point of contact for our customers ensuring that their shipments are managed with care and efficiency from start to finish. You will:
- Proactively manage order flows ensuring fast and accurate processing.
- Keep customers informed throughout the process addressing any irregularities or issues as they arise.
- Resolve complaints and disputes swiftly and professionally.
- Collaborate with crossfunctional teams to meet and exceed customer expectations.
Generate reports and maintain oversight of key performance metrics.
Qualifications :
Who Were Looking For:
We need someone who remains calm under pressure and thrives in a fastpaced sometimes unpredictable environment. You are someone who can think on your feet solve problems quickly and always deliver toptier service to our customers. In addition to being a great communicator and collaborator youll also need:
- A completed MBO level 3 or 4 education (a focus in logistics is a plus).
- Some knowledge or experience in the logistics sector (preferred but not required).
- Proficiency in Microsoft Office.
- Strong written and verbal communication skills in English (Dutch is a plus).
- Basic knowledge of European customs procedures (preferred but not required).
Additional Information :
Why Samskip
At Samskip youre more than just a cog in the machine. Youll be part of a collaborative innovative environment that values professional growth and development. We offer a range of learning opportunities from handson experience to courses available through our elearning platform. And we believe in having fun while we workwhether its enjoying company events casual afterwork drinks or simply benefiting from a healthy and vibrant workplace.
What We Offer:
- Competitive salary based on your experience and qualifications.
- 8.33 holiday allowance and an annual 13th month bonus.
- 28 vacation days per year to recharge.
- A comprehensive pension scheme.
- Travel and internet allowances.
- Flexible workfromhome arrangements.
- A modern ergonomic workspace in Rotterdam with free use of our fitness room.
- Daily fresh fruit to keep you energized.
- A fun social work culture with regular teambuilding events and activities.
Ready to make things happen
If youre excited about becoming part of a company where every day presents new challenges and opportunities to grow we want to hear from you. Join Samskip where Together we make things happen.
Apply now and start your journey with us!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
