Customer Experience Manager Construction ESF2529
Customer Experience Manager Construction ESF2529
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$ $ 100000 - 110000
1 Vacancy
Job Description
Top reasons to work for our client:
- Great team environment!
- Manager is well respected by team!
- Inclusive Workplace
- Awesome career development opportunities!
- Competitive Rates
What you will be doing:
Customer Journey Mapping: Analyze and map the customer journey to identify touchpoints and opportunities for enhancing the customer experience.
Feedback Management: Collect analyze and act on customer feedback through surveys interviews and other channels to continuously improve our services.
Support and Training: Oversee customer support and training initiatives ensuring clients have access to the resources and assistance they need.
Issue Resolution: Collaborate with technical support and project teams to address and resolve client issues promptly and effectively.
Metrics and Reporting: Develop and monitor key performance indicators (KPIs) related to customer satisfaction and retention reporting findings to senior management.
Process Improvement: Identify and implement improvements to enhance efficiency and effectiveness in customer support and service delivery.
Team Leadership: Lead and mentor the customer experience team providing guidance support and professional development opportunities.
Experience you will need:
Experience: Minimum of 5 years in customer experience customer success or a related field within the construction or designbuild industry.
Education: Bachelor’s degree in Business Administration Marketing Communications or a related field.
Technical Skills: Proficiency in CRM software and customer support tools.
Analytical Skills: Strong analytical and problemsolving skills with the ability to interpret customer data and feedback.
Communication: Excellent verbal and written communication skills.
Leadership: Proven ability to lead and mentor a team.
Industry Knowledge: Indepth understanding of the designbuild process and industry trends.
Project Management: Experience with project management methodologies and tools.
Certifications: Relevant certifications in customer experience management (e.g. CCXP).
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Employment Type
Full Time
