Senior Customer Performance Improvement Analyst - Auckland or Christchurch
Senior Customer Performance Improvement Analyst - Auckland or Christchurch
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1 Vacancy
Job Description
Are You up for an exciting challenge
Are you looking to take the next step in your career as a Senior Analyst put your good energy to our work in our awesome Rockgas team and fill your workday with great people and great benefits.
As the Senior Performance & Process Analyst in our new Customer team you will play a pivotal role in ensuring a great customer experience by analysing and improving our customerrelated processes and data to drive customer satisfaction loyalty and business performance.
In this varied role youll be deep diving into customer metrics providing insights identifying pain points recommending and working within the business to implement improvements to both customer interactions our outsource partner and internal operational workflows. This position requires a blend of performance analysis process reengineering and collaboration with crossfunctional teams to ensure customer success and operational excellence.
Qualifications :
What will you bring:
As well as having lots of initiative and being able to demonstrate a track record of success in a commercial and/or customer experience focused Business Analyst or Business Improvement role you will have:
- A relevant tertiary qualification in a business commerce or an operations related discipline
- Proven experience improving customer satisfaction experience and performance through customer driven strategies and building tools from scratch
- Excellent process and analytical thinking skills with an orientation for continuous improvement and innovation
- A proven passion for customers being at the heart of what you do
- Unique ability to explain data insights and improvements to all levels of the business
- Strong experience with customer software systems/ tools and CX analytics
- Exceptional relationship management change management and influencing skills with the ability to work effectively across teams
- Previous experience in the B2C/retail and within commercial environments would be advantageous
Additional Information :
Whats in it for you:
Youll be valued for who you are rewarded for what you do and supported to thrive. Well sweeten your (already nicely competitive) salary with a host of extra benefits including a bonus/STI opportunit additional leave entitlements flexible working arrangements and free insurances and health checks. Well fuel your professional development keep you at the top of your game and help you build the career you want. Our awardwinning wellness programme recognises youre more than the job you do and supports you with initiatives like an annual wellness grant and access to professional wellbeing services for you and your whnau. Youll get to work in a safe healthy environment supported by great people who want to see you succeed.
Apply Today
Want a career where your experience and expertise are valued and rewarded Want to work where youre supported to succeed and surrounded by great people Fill your workday with good energy at Clarus Group by clicking the link below before applications close on 25 March 2025 or get in touch with Jacqui Cummack on for a copy of the full job description.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
