Service Delivery Manager
Service Delivery Manager
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Job Description
Ever wondered what it feels like to hold the role of a Service Delivery Manager in NetcompanyIntrasoft
Joining us as a Service Delivery Manager you will be part of a dynamic and international team with many growth and learning opportunities.
As a Service Delivery Manager you will:
- Serve as the single point of contact for the customer on any projectrelated subject.
- Be responsible for the services in terms of budget customer satisfaction SLA compliancy service continuity team members motivation.
- Identify trends that could lead to problems initiate root cause analysis and take preventive measures.
- Evaluate service team risks identify and execute risk mitigation actions.
- Manage escalations and conduct periodic service reviews with the customer.
- Conform to the project prioritization identify and assign resources on service activities.
- Provide consolidated management reporting to the customer steering committee and NetcompanyIntrasoft management on the services delivered.
- Play a key role in add on sales with Sales & Delivery Management team.
Qualifications :
What would make you a fit for the role:
- A Bachelors degree in Computer Science or other relevant discipline.
- A minimum of 8 years of solid working experience in the IT Sector.
- At least 6 years of experience in service delivery management activities.
- Background working experience with the European institutions.
- Outstanding communication skills.
- Proficiency in English both written and spoken.
- Excellent problem solving and decisionmaking skills.
- Highly collaborative and teamoriented personality.
- Ability to handle stress very well and work effectively under pressure.
- ITIL Expert / ITIL Specialist / ITIL Strategist Certification is required.
Additional Information :
Being a part of the Netcompanyntrasoft team you will be provided with:
- The opportunity to work in a modern environment & in a hybrid working model
- A seamless onboarding experience and a buddy to support you on your first steps
- A competitive compensation & benefits package
- Health and life insurance program
- Meal and commuting allowance
- Wellbeing activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business adhoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment and have the opportunity to work alongside wellexperienced professionals on challenging largescale projects that directly impact millions of citizens around the globe then this is the place to be!
By joining NetcompanyIntrasoft Athens you will be part of a vivid team of 2000 tech enthusiasts. When at the office you will have the chance to work at our brandnew stateoftheart sustainable offices located in 3 different spots in Athens!
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany/careers/greece/ourvalues/
#BePartOfSomethingGreat!
Please submit your CV in English. All applications will be treated as strictly confidential.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the NetcompanyIntrasoft culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our our everyday working experience.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
