Service Delivery Manager
Service Delivery Manager
Posted on :
12-01-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Service Delivery Manager
Location : Bellevue WA
Job Type: Contract
Mandatory :
- Delivery Management
- Managed Services Engagement in Cloud
- Cloud Operations and Managed Service
- Jira
- Cloud
- Software Development
Job Responsibilities:
- Oversee delivery of multicloud support service by coordinating efforts of multiple teams to ensure timely and highquality response.
- Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services identify areas for improvement and implement changes as needed.
- Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.
- Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
- Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.
- Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
- Proactive identification of issues and risks prepare strong mitigation/resolution plans.
Experience:
- 10 years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
- Strong multicloud (preferred AWS/ Azure) and operations management skills.
- ITIL or similar certifications strongly preferred.
- Excellent communication research analytical and documentation skills.
- Ability to handle multiple concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.
Employment Type
Full Time
Key Skills
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