Freelancer all genderds Customer Experience Specialist
Freelancer all genderds Customer Experience Specialist
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Job Description
Orange Cyberdefense brings together all the Orange Groups cybersecurity activities for multinationals Large National Accounts and Small and Medium Businesses. Our mission is to build a safer digital society.
Global Strategic Marketing sits within Technology & Marketing (T&M) a global function reporting to the CEO of Orange Cyberdefense. We are responsible for marketing strategy promotion of Orange Cyberdefense and its offering creating market awareness and boosting business in strong alliance with our partners as well as measuring and driving improvements to our customer experience.
We are looking for our branch in Munich or mobile office based in Germany for the next 6 months for a Customer Experience Specialist (all genders).
Main responsibilities
- Refine and drive the programs vision and roadmap establishing overall objectives and quantified NPS/MRS targets for the year
- Analyze existing survey and feedback outcomes and work with stakeholders across the business to define appropriate actions
- Prepare and present presentations summarizing survey outcomes & actions to senior and operational audiences
- Monitor the programs overall progress; manage the dependencies and the interfaces between projects and negotiate the tradeoffs needed anticipate risks resolve issues and initiate corrective action as appropriate.
- Lead the deployment of new Customer Experience performance measurement solution as relevant across all our markets
Your Qualifications
- Excellent project management and analytical skills
- Solid stakeholder management with strong relationship building skills
- Confident presenter experienced in developing and delivering impactful presentations at peer and senior levels.
- Experience in Voice of Customer methodologies Net Promoter System (NPS) customer journey mapping and design thinking methodologies is a plus.
- Fluent in English; French and other European languages are an advantage.
What we offer:
Exciting and responsible tasks in an international environment
Mobile office optionfor flexible work
Structured onboarding program with a dedicated mentor
Flexible working hours and time models
We are looking forward to receiving your application documents including your salary expectations and your desired starting date!
Employment Type
Full Time
