Order Management Lead Agent
Order Management Lead Agent
Posted on :
07-03-2025
Employer Active
1 Vacancy
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Job Description
Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Order Management department.
- Ensure smooth and timely shipment process flow
- Ensure all customers standard operating procedures are followed as per the SOP
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
- Support the Supervisor in the following areas:
- Allocating workloads monitoring workboards to ensure internal KPIs are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
- Monitor invoicing and BNP report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team mentor agents and ensure that positive attitude is maintained within the team
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g. using workboard invoice processing expo
- Be continuously open and positive to implementing new system changes and enhancements with your team
Qualifications :
- College/University or equivalent business qualifications
- A good understanding of Expeditors products services and systems
- Good market and product knowledge
- Hazardous Materials certification (preferred)
- 2 years of industry specific qualification (country specific)
- Good Microsoft Office skills (Excel Word etc..
- Fluent in English
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Proactive strong organizational skills
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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