Contracts Manager
Contracts Manager
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Job Description
As a Contracts Manager you will enable sales growth customer satisfaction and product capabilities by guiding our Product Management Development Support Security and Cloud Operations organizations in aligning our operational policies commercial contract terms and industry and regulatory trajectory. You will work with those teams to bring innovative products and programs to market by ensuring we have the appropriate agreements as well as the appropriate and internal policies and processes inplace to drive adoption at scale.
This role will primarily cover our EMEA region and will also assist with other regions as needed; which depending on the candidates location may entail attending phone or video meetings outside of standard work hours.
What you get to do in this role:
- Ensure alignment of products and programs with customer contracts external regulations and internal policies.
- Support the sales process by answering questions and participating in discussions on operational topics with internal business teams and/or customers.
- Participate in the development of operational policies to assure alignment with our commercial contracts.
- Anticipate and answer customer questions about the use of ServiceNow products. This would entail preparing written explanations including FAQs and Sales talking points; being integrated with engineering security privacy and product development to identify evolving issues and potential concerns; participating in customer discussions; ensuring alignment of ServiceNow contractual forms are consistent with operational framework.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- Has meaningful experience in Enterprise SaaS industry ideally in Operations Support and/or Contract Management. The ability to understand and align contract language; regulatory compliance (particularly privacy regulations) and operational practices is key.
- 3 years of experience in a contracts or commercial legal roles; software/SaaS experience is an advantage
- Experience supporting products and answering questions about compliance with regulations and customers internal policies for data security privacy and antibias.
- Leads: Authoritatively engage with our internal teams customers and partners to explain our policies answer operational questions and source additional expertise as needed.
- Executes: Partner with many functions to drive programs and close issues across competing priorities.
- Provides Insight: Extract analyze report and make recommendations based on data using ServiceNow tools and Excel.
- Collaborates: Use your positive energy and excellent communication skills to maintain teamwork within our organization and drive successful outcomes crossfunctionally with our business partners.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
