Contracts Manager
Contracts Manager
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Job Alert
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5years
35000 - 35000
1 Vacancy
Job Description
Job Role: Contracts Manager
Status: Permanent Full Time
Working Hours: 40 hours per week over 5 days
Salary: 35000 per annum company car
Position Location: Fieldbased covering the Portsmouth and Southampton area
Reporting to: Regional Operations Manager
Overview
An exciting opportunity has arisen to join Anchor Group Services as a Contracts Manager overseeing security and cleaning operations across multiple shopping centres in the Portsmouth and Southampton areas.
You will be responsible for leading and managing a team of Site Managers and frontline staff ensuring excellent service delivery and maintaining strong client relationships. Reporting to the Regional Operations Manager you will play a key role in the daytoday operations of these busy retail environments ensuring compliance high standards and exceptional customer service.
Employment Benefits Include:
- Access to a range of nationally recognised courses to help further your career via the Anchor Academy
- Auto Enrolment Pension
- Wagestream access to pay as you earn it
- Cycle to Work Scheme Available
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
Main Responsibilities:
- Oversee and manage security and cleaning operations across multiple shopping centre sites.
- Ensure all services are delivered within budget constraints for staffing materials uniforms and consumables.
- Provide leadership and support to Site Managers ensuring effective staff management welfare checks and ongoing training.
- Implement and maintain high standards of compliance health & safety and operational procedures across all locations.
- Conduct regular site visits and audits ensuring effective service delivery and compliance with client expectations.
- Support recruitment disciplinary procedures and performance management in collaboration with HR and senior management.
- Foster strong relationships with clients acting as the main point of contact for operational issues and contract performance.
- Monitor and report on Key Performance Indicators (KPIs) and ensure sites meet agreed Service Level Agreements (SLAs).
- Manage rostering holiday planning and sickness absence for sitebased teams to maintain effective cover at all times.
- Oversee stock levels of cleaning consumables and ensure efficient procurement processes.
- Ensure the proper operation of Control Rooms CCTV systems and site security procedures in compliance with GDPR and licensing regulations.
Requirements
- Experience of managing large multisite teams within the security and/or cleaning sectors.
- Strong leadership and people management skills with the ability to motivate and develop teams.
- Excellent communication and presentation skills with experience engaging with clients and senior management.
- Ability to manage change quickly and efficiently while maintaining high service standards.
- Strong problemsolving skills with the ability to analyse and resolve operational challenges.
- Knowledge of compliance health & safety regulations and employment law related to soft services management.
- Proficiency in Microsoft 365 (Outlook Word PowerPoint Excel) and workforce management systems (Timegate Zoho Partner System).
- Experience in recruitment disciplinary processes and risk assessment management.
- A flexible and adaptable approach to work with a strong sense of teamwork
- Full 5year checkable employment history
- A valid frontline SIA Licence (desirable but not essential)
Benefits
- Company vehicle
- Access to a range of nationally recognised courses to help further your career via the Anchor Academy
- Auto Enrolment Pension
- Wagestream access to pay as you earn it
- Cycle to Work Scheme Available
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
What s Next
If you think you have what it takes APPLY NOW and well be in touch.
Other companies may call this role: Soft Services Manager Operations Manager Dual Services Manager
Within commuting distance of: Portsmouth Southampton Winchester Fareham Gosport Havant Waterlooville Eastleigh Hedge End Chichester Petersfield Andover Basingstoke
Experience of managing large, multi-site teams within the security and/or cleaning sectors. Strong leadership and people management skills with the ability to motivate and develop teams. Excellent communication and presentation skills, with experience engaging with clients and senior management. Ability to manage change quickly and efficiently while maintaining high service standards. Strong problem-solving skills with the ability to analyse and resolve operational challenges. Knowledge of compliance, health & safety regulations, and employment law related to soft services management. Proficiency in Microsoft 365 (Outlook, Word, PowerPoint, Excel) and workforce management systems (Timegate, Zoho, Partner System). Experience in recruitment, disciplinary processes, and risk assessment management. A flexible and adaptable approach to work, with a strong sense of teamwork Full 5-year checkable employment history A valid frontline SIA Licence (desirable but not essential)
Employment Type
Full Time
