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You will be updated with latest job alerts via emailWhats it all about
Visa has an exceptional opportunity for a Consultant in the Technical Solutions team within the Client Services organisation
Technical Solutions is a team of subject matter experts within the Client Services function. The role of Consultant in Technical Solutions is about providing indepth technical support to resolve client issues as well as providing consultancy across all Visa products and services.
Technical Solutions sits at level 3 of the support model and resolves highly complex issues. This position will provide daytoday support to clients in the financial payments ecosystem. Duties of the role include taking ownership of the clients issue working with other internal or external parties to resolve whilst ensuring the clients expectations are not only met but exceeded. Additionally a Consultant in Technical Solutions will develop and train team members across the Client Services especially upskilling level 1 and level 2 support functions.
What we expect of you day to day:
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site).
Qualifications :
What were after
Ideally educated to degree level or equivalent. Computing or businessrelated subjects would be an advantage
Proven experience of processing systems and services and their practical application
Proven experience in a customer support /Account Management role in financial services software or information services
Proven ability to manage complex technical systems across a number of products platforms and services
Ability to comprehend and translate technical information and apply to business solutions
Selfstarter with a demonstrated ability to achieve results as part of an effective team and ability to effectively prioritize and multitask under deadlines
Demonstrated success in customer relationship management
Understanding of APIs preferred
Strong verbal written presentation and interpersonal skills are required
Able to set priorities influence others and manage customer expectations
Languages preferred but not required
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Full-time