Consultant Technical Solutions

Technical Solutions is part of Client Services organization in charge of providing industryleading operational support to Visas clients around the world. With our deep knowledge and expertise we are a key internal partner to product and technology bringing the voice of the customer into the design development and successful deployment of Visa products and services and enabling our client facing teams to deliver and scale new digital products in the market.

We are hiring a Technical Solutions Consultant LAC to focus on VISAs Digital Solutions like traditional Digital Wallets (Apple Pay Samsung Pay Google Pay Garmin Pay Fitbit Pay) Visa Direct (instant payment) and APIbased services.

Responsibilities:

• Be the technical reference for digital solutions in LAC Client Services organization and develop a strong partnership with the LAC Product and Client Services teams.
• Manage and troubleshoot escalated technical problems interfacing with Product Development Product Management Operations teams and / or Account Management team.
• Provide technical implementation assistance to developers of APIbased solutions in LAC.
• Support the projects to certify service providers / partners in the integration with APIbased digital solutions to onboard new customer in the digital wallet workspace and to certify customers integrated with the APIs available in the Visa Development Center.
• Educate merchants on how ongoing enhancements of Visa services may benefit their business.
• Participate in training / clarification and inception of the adoption of our products and services by clients in LAC.
• Participate in requirements design and roll out of new products and services.
• Represent Client Services / Technical Solutions to other departments in the company including sales operations product management and product development.
• Partner with Sales and Account Management to build relationships with technical and business contacts across the account portfolio.
• Liaise with thirdparty companies and partners to properly support and represent VISA in front of the clients.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualification
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
Understanding of mobile payments and architecture including NFC TSMs OTA tokens HCE secure elements contactless payments online/remote payments Digital wallets QR Codes cloudbased payments and chip cards (contact and contactless)
Understanding of Web Security: TLS / SSL HTTPs Cryptographic / Hash algorithms Digital certificates and keys
Client facing experience in international markets
Candidate must be a selfstarter and have a disposition to work independently with a commitment to detail in an organized manner
Demonstrated strong technical background and interpersonal skills
Experience working with agile methodologies and continuous improvement mindset (Lean)
Experience working with API technologies (XML SOAP JSON REST) and systems integration
Experience working with ecommerce platforms shopping cart technologies and/ or payment service providers (gateways)
Experience working with payment tokenization and digital wallet solutions
Strong SQL skills
Familiarity with PCI DSS
Executivelevel written and verbal communication and customer interaction skills
Strong organization skills including resolution management and follow up
Strong coordination and problemsolving skills
Must have a full professional proficiency in English Spanish and Portuguese.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime