Junior Game Community Manager
Junior Game Community Manager
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Job Description
The Gameloft Kharkiv Studio has an exciting opportunity for a Junior Game Community Manager to integrate their team of community experts working on Disney Magic Kingdoms.
As a Junior Game Community Manager you will join a team of passionate social media & community experts dedicated to building the most rewarding community experiences for our most engaged cohorts of players & fans of the game around the world!
In this role you will be responsible for being a key point of contact between the Disney Magic Kingdoms community and the game development team. Youll help cultivate a vibrant and welcoming space where players can connect share their love for the game and provide valuable feedback.
PASSION is key! For this position we expect you to understand the ins&outs of gaming communities & their importance within a games lifecycle. It goes without saying that to be truly a great fit for this position you should be a gamer at heart with a handson understanding of the power of communities in the gaming realm and a passion for all things Disney.
Qualifications :
PROFILE & SKILLS:
- Community Management Background: 1 to 2 years of experience in a similar role or moderating online communities (Discord Forums) is preferred.
- Social Media Savvy: Strong understanding of social media best practices engagement strategies and content creation.
- Communication & Collaboration: Excellent written and verbal communication skills. Ability to work effectively within a team and communicate clearly with both internal stakeholders and external players.
- Analytical Skills: Ability to analyze community feedback identify trends and provide actionable insights.
- Mandatory Disney Fan: A genuine love for Disney and its magical characters is essential! You should be familiar with various Disney franchises have played Disney Magic Kingdoms and understand what makes the game special.
- Strong organizational skills.
- Ability to thrive in a fastpaced international environment.
- Positive energy team spirit and a zest for fun!
JOB SCOPE & RESPONSIBILITIES:
Community Moderation & proactive engagement 60:
- Take ownership of the moderation & engagement strategy for the game (predominantly on Discord): continuously improving the approach for the game by testing out new grounds & activities.
- Establishing community performance targets in terms of: overall coverage reply times community Csat overall sentiment community retention metrics & utilize tools & processes at hand in order to continuously improve performance.
- Relaying player care related issues to the appropriate team(s) & managing community expectations with regards to customer care related issues.
- Reporting back to game management on community feedback on a biweekly basis using the social listening & analytics tools youll be given. Providing actionable insights when relevant.
- Keeping the game community hubs as safe as possible: by enforcing platform rules applying community code of conduct utilizing the processes/tools/guidelines at hand. Keeping track of ingame bans. Prioritizing & escalading issues appropriately.
- Building on community response bible making sure that new topics are addressed & that canned responses are in line with the games communication approach.
Social Media strategy support 20:
- Supporting community strategy plans keeping engagement at the heart of those plans (e.g ensuring there is active moderation & engagement during live events or community challenge campaigns).
- Track & analyze community & content performance KPIs draft & share reports on a regular basis.
- Conducting benchmarks & trends observations: be a proactive source of ideation for the Games community team but also for the games marketing & management teams.
- Content Creation: Contribute to a variety of communityfocused content including social media posts forum updates event announcements and engaging in direct conversations with players. This also involves strategically scheduling content using appropriate tools.
Project Management 20:
- Developing editorial content to support the moderation & engagement strategy for the game with the ultimate goal of keep driving community members back to the game all the while achieving community performance targets: patchnotes blogposts newsletters etc. & report on the performance of this content.
- Coordinate UGC programs for their game(s) (e.g Content Creator Program hashtag challenges community contributions board etc. & report on the performance of these initiatives.
MAIN PERFORMANCE INDICATORS:
- Coverage
- Sentiment
- Product feedback
- NPS
- Community retention
Benefits:
- Join a top global mobile and video games publisher using the latest technologies;
- Work with a talented international team in a friendly creative environment;
- Gain experience in the fastpaced and innovative video games industry;
- Contribute to highranking products recognized worldwide;
- Grow your career with dynamic promotions and global opportunities.
What Gameloft offers:
- Possibility to work remote in a global product company with talented people;
- Competitive salary according to the qualifications;
- 21day paid vacation 5 days paid sick leave and national holidays as nonworking days;
- Medical insurance psychologist;
- Parental leave;
- Own educational platform with courses training programs certifications;
- Employee Referral Program with great bonuses;
- Technical support and equipment.
Additional Information :
Qualified candidates will be asked to complete a test assessment.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
