Customer Service Representative Remote 247 - must live in NY or FL
Customer Service Representative Remote 247 - must live in NY or FL
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1 Vacancy
Job Description
Exciting Opportunity: Join a New 24/7 Remote Call Center!
Must reside in either NY or FL.
About Us:
Join a fastgrowing technology company committed to delivering toptier technical support and exceptional customer service. Were seeking a Customer Service Representative with strong technical troubleshooting skills to assist customers with internetrelated issues and account management. This is a fully remote position supporting 24/7 operations including weekends. If you excel at technical problemsolving and customer engagement we want to hear from you!
Job Summary:
As a Customer Service Representative you will go beyond basic troubleshooting to include Level 2 support managing account permissions and leveraging advanced tools to resolve complex connectivity issues. Youll handle customer chats and tickets with expertise ensuring satisfaction and swift resolutions.
Key Responsibilities:
Technical Support:
- Diagnose and resolve customer issues related to internet connectivity networking and devices.
- Provide Level 2 support including advanced troubleshooting and managing account permissions.
- Utilize tools such as Fresh Desk Sonar CRM and networking platforms (e.g. Rancid Tacacs Radius).
- Stay updated on system updates and services to enhance support quality.
Customer Support:
- Offer professional and timely assistance to customers experiencing technical difficulties.
- Communicate clear and actionable solutions via chat email and support tickets.
- Deliver outstanding customer service with a focus on technical accuracy and efficiency.
Ticket Management:
- Document all interactions accurately using Fresh Desk and ensure timely followup within SLAs.
- Track prioritize and resolve tickets effectively to maintain customer satisfaction.
Escalation & Collaboration:
- Escalate unresolved or complex issues to network operations or IT teams when necessary.
- Collaborate with crossfunctional teams to ensure seamless issue resolution.
Quality Assurance:
- Maintain compliance with company policies and service standards.
- Actively participate in quality assurance programs to improve processes and outcomes.
Qualifications:
- 1 years of customer service and technical support experience preferably in a call center or IT support role.
- Proficiency with networking concepts permissions management and ticketing systems (e.g. Fresh Desk Sonar CRM).
- Strong written and verbal communication skills with an ability to explain technical solutions clearly.
- Availability for overnight shifts weekends and a rotating schedule.
- Bilingual (Spanish/ English) is a plus.
Why Youll Love Working With Us:
- Be part of a dynamic team that values innovation and collaboration.
- Enjoy ongoing professional development and learning opportunities.
- Make an impact by delivering exceptional technical support to customers.
Compensation and Employment Details:
- Hourly Rate: $16 $18 per hour.
- Paid training provided.
- Temporary with potential for fulltime based on performance and business needs.
- Remote position (preferably near Plainview NY.
Schedule:
- 24/7 operations including weekends.
- Flexibility for rotating shifts is required.
If youre passionate about delivering highquality technical support in a collaborative environment apply now!
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
