Associate Staff Consultant Business Analysis Salesforce

REQUIREMENTS:

• Strong experience as a Business Analyst with expertise in CRM Salesforce.
• Translate business requirements into technical specifications and Salesforce configurations customizations and workflows.
• Design and implement Salesforce solutions including configuration custom objects workflows process builders and validation rules.
• Experience in developing business cases analysing business processes and understanding why change is required in the business.
• Experience in Investigating business problems and opportunities using root cause analysis Building relationships with all key stakeholders.
• Understand and negotiate needs and expectations of multiple stakeholders Stay current with customer needs and strategies.
• Must have Experienced with Agile Methodology RFPs Wireframing Prototyping
• Processes modelling
• Identifying and then prioritizing technical and functional requirements
• Oral and written communication skills
• Interpersonal and consultative skills
• Analytical thinking and problem solving
• Being detailoriented and capable of delivering a high level of accuracy
• Stakeholder analysis
• Costs benefit and Viability analysis
• Experience in developing and conducting peer reviews (user stories grooming sessions) of the business requirements to ensure that requirement specifications are correctly interpreted.
• Experience in translating conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team in the form of User stories
• Works with stakeholders and project team to prioritize collected requirements
• Experience in conducting interviews to gather customer requirements via workshops questionnaires surveys site visits workflow storyboards use cases scenarios and other methods.

RESPONSIBILITIES:

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Work closely with business and convert their business vision to product backlog for dev team
• Creating a detailed business analysis outlining problems opportunities and solutions for a business
• Take ownership of product end to end provide feedback to client on improvisation
• Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications enhancement and implementations
• Elicit and clearly document business and systems requirements
• Provide project level analysis producing required project analysis documentation (business requirements scope matrix use cases sequence diagrams future state proposals UAT plan)
• Identify ways to increase adoption and customer satisfaction
• Lead and assist in the planning and implementation of the projects on Web and Mobile Platform.
• Support system conversions upgrades enhancements
• Provides guidance and/or instruction to team members
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning organizing and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service managing goals risks issues and resources throughout the project lifecycle.
• Mentoring and managing team members by giving constant on the job feedback and by providing guidance
• Ensuring project quality of work meets defined governance process standards and best practices.
• Reporting the status of all key metrics (e.g.: risk scope schedule quality customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarros offerings. 

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

Yes

Employment Type :

Fulltime