Software Support Consultant
Software Support Consultant
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ZAR ZAR 15000 - 25000
1 Vacancy
Job Description
Software Support Consultant
A leading provider of legal technology solutions is seeking a Software Support Consultant to join their team. This role is responsible for responding to and resolving customer queries related to software products and services ensuring highquality technical support and customer satisfaction.
Key Responsibilities:
- Log and manage customer support cases efficiently.
- Communicate effectively with customers to understand and resolve technical issues.
- Investigate softwarerelated problems including bookkeepingrelated queries.
- Conduct system installations upgrades and version testing.
- Identify and report recurring issues to enhance software functionality.
- Collaborate with internal teams to improve service delivery and problem resolution.
- Escalate unresolved issues in a timely manner.
Requirements:
- Minimum 3 years experience in IT support software troubleshooting or a call centre environment.
- Strong technical knowledge of software hardware and networking.
- Ability to analyze problems troubleshoot effectively and document solutions.
- Excellent written and verbal communication skills.
- Highly organized proactive and capable of multitasking in a fastpaced environment.
- Experience working with case management or support tracking systems is beneficial.
Qualifications:
- Matric (essential); a tertiary qualification in IT or technology is advantageous.
Job Specifics:
- Onsite for first 3months thereafter hybrid.
This is a great opportunity for a techsavvy serviceoriented professional to contribute to a dynamic and growing team.
Apply now to be part of an innovative support team driving exceptional customer experiences!
Employment Type
Full Time
