Support Consultant
Support Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is an excellent opportunity for a Helpdesk Specialist to join an established company working in an international team and providing application support for our product suite within the Local Government market.
We are looking for a candidate with excellent customer service skills to provide technical support and application guidance to external customers. You will be part of a fastpaced team working efficiently with modern technologies to resolve application issues and hold remote meetings with customers where needed. We will support personal growth and progression within the role as you work alongside an experienced helpdesk Support Team.
Responsibilities:
Providing technical support remotely to resolve customer issues
Speaking with customers directly to gather information and build relationships
Proactively carry out data checks for specified customers
Maintain user accounts for specified customers
Supporting modern web based application technologies
To work as part of a closeknit and highly skilled team of Helpdesk Consultants.
Review monitor & update incidents using a sophisticated Case Management tool
Work with a dynamic wider team to approach issues collaboratively.
Create and distribute FAQs within the team to share resolutions.
Escalation of calls to 3rd Line Team as necessary
Adhering to customer SLAs to ensure issues are resolved in a timely manner
Working to ITIL Principles
This role could be either home based or hybrid depending on your proximity to an NEC office
Qualifications :
Skills/Experience:
Experience in working directly with Customers.
Technical Problem Solving Skills
A positive enthusiastic solution focused attitude and willingness to learn
Excellent Team Player with the ability to work both independently and collaboratively
Strong communication skills both written and verbal
Flexibility to respond to Priority issues raised
Experience working with Windows Desktop and Server Operating Systems
Desirable Skills:
ITIL qualified
Additional Information :
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like when you like how you like.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Anti Money Laundering
- Design
- Admin Support
- Accountancy
- Data Structures
- Activex
