Help Desk Specialist
Help Desk Specialist
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EUR EUR 380 - 600
1 Vacancy
Job Description
Join our dynamic team at Customer First Solutions as a Help Desk Specialist where your expertise will contribute to our mission of delivering excellence in customer service and engagement. As a premium South African contact center we pride ourselves on our ability to represent partners with authentic interactions while driving results for businesses across various industries. In this role you will be at the forefront of assisting customers resolving inquiries efficiently and ensuring a seamless customer experience. Your dedication to service excellence and ability to navigate complex scenarios will empower both clients and colleagues fostering an environment of inspiration and success. If youre passionate about customer engagement and thrive in a fastpaced supportive setting we invite you to become a part of our committed team where your skills will help grow businesses while allowing them to focus on their core operations.
Tasks
- Provide exceptional customer support through phone email and live chat channels addressing inquiries and resolving issues promptly.
- Collaborate with team members and other departments to ensure a seamless customer experience and quick resolution of complex technical problems.
- Maintain accurate records of customer interactions and transactions documenting details of inquiries complaints and actions taken in the CRM system.
- Stay updated on company products services and industry trends to effectively assist customers and provide informed recommendations.
- Identify recurring issues or patterns and communicate them to senior management for potential process improvements or product enhancements.
Requirements
- Bachelors degree in Information Technology Computer Science or related field or equivalent practical experience.
- Minimum of 2 years of experience in a help desk or technical support role within a contact center environment.
- Proficient in troubleshooting and resolving hardware software and network issues.
- Excellent communication skills with the ability to explain technical concepts to nontechnical users.
- Strong customer service orientation with a focus on delivering exceptional support and maintaining high levels of customer satisfaction.
Join Customer First Solutions as a Help Desk Specialist. Elevate customer experiences drive success and grow with a leading South African contact center dedicated to excellence and innovation.
Employment Type
Full Time
