Customer Services
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0-1years
6500 - 6500
1 Vacancy
Job Description
This is a remote position.
- Handling Customer Inquiries: Responding to incoming calls or messages and providing the requested information.
- Problem Solving: Address customer complaints and find solutions to their issues and providing effective.
- Technical Support: Assisting customers in using products or services.
- Documenting interaction: Recording all calls and interactions in the customer relationship management (CRM) system.
- Customer Followup: Ensuring customer satisfaction by following up on their issues and resolving them.
- Providing Information: Explaining details about products and services including promotions and discounts.
- Team Collaborations: Working with colleagues to ensure excellent customer services.
- Updating Knowledge: Keeping up with new information about products and services to improve the provided services.
- Gathering Feedback: Collecting customer opinions to improve processes and services.
- Compliance with policies: Adhering to company policies and procedures in all customer interactions.
- Ticket Management: Raise and manage tickets in the ticketing system to track customer issues and ensure timely followup.
Requirements
- High school or above.
- Experience is preferred.
- Fluent in Nepali Language.
- Fluent in Arabic Language.
- English Language is preferred.
Fluent in Nepali Language. Fluent in Arabic Language. English Language is preferred.
Education
High school or above.
Employment Type
Full Time
