IT Field Support EUC L2 - PermContract - Brisbane
IT Field Support EUC L2 - PermContract - Brisbane
Posted on :
03-03-2025
Employer Active
1 Vacancy
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Job Description
Urgent requirement of IT Field Support (EUCL2) Perm/ Contract Brisbane
Requirements
- Must respond to user requests for service; troubleshoot incidents and problems develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate
- Should be able to troubleshoot hardware/software issues with laptops and tablets
- Should have Knowledge of AD AAD & Windows 1011
- Manage the daytoday incidents and service requests resolving them promptly utilizing the ITSM tool of record
- Install and support Microsoft Office applications and Office 365 software and additional approved as needed software
- Perform basic PC network and mobility troubleshooting
- Support with creating editing and maintaining user accounts permissions and passwords in Office365/Azure
- Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes Ability to identify problems and proactively suggest ways to improve processes as applicable
- Contribute to Knowledge Base content in line with writing styles and content guidelines
- Create / Maintain / appropriate User Guides and publish updates as needed
- Very Good Communication Skills
Duration: Permanent / 6 Months and possible extension
Eligibility: Australian/NZ Citizens/PR Holders only
Email:
Must respond to user requests for service; troubleshoot incidents and problems, 'develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate Should be able to troubleshoot hardware/software issues with laptops and tablets Should have Knowledge of AD, AAD & Windows 10,11 Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software Perform basic PC, network, and mobility troubleshooting Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes Ability to identify problems and proactively suggest ways to improve processes as applicable Contribute to Knowledge Base content in line with writing styles and content guidelines Create / Maintain / appropriate User Guides and publish updates as needed Very Good Communication Skills Duration: Permanent / 6 Months and possible extension Eligibility: Australian/NZ Citizens/PR Holders only Email:
Employment Type
Full Time
Key Skills
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