Branch Head Land Transport

About the client:

Our Client is one of the worlds leading logistics providers and has a significant presence in Malaysia.Our Client specializes in providing integrated logistics services including freight forwarding supply chain management and contract logistics.

Job Description:

• Responsible for Land branch performance in accordance with company policy and procedures.
• Manages the tactical activities for branch area of assignment related to marketing finance logistics and operations to ensure successful revenue productivity and profitability levels
• Oversees workforce planning and development for the branch to ensure employee capability and performance align with the company overall business needs.
• Ensures compliance with safety security regulatory and company policies.
• Manage Field Sales to hunt develop and secure business with new and existing Land customers.
• Monitors the market to generate new business opportunities and acquire new business measured against defined KPIs leading to revenue volume and profitable growth.
• Ensuring overall customer satisfaction. Actively develops the system freight network business.

Specific Accountabilities:

• Full P&L responsibility for the Land branch.
• Create and execute the branch business plan for the Land product.
• Provide sound leadership for the Land branch.
• Ensure branch profitability.
• Manage and develops branch personnel.
• Represent first escalation point and ensures a smooth deescalation.
• Establish and maintain relationships with key customers. Regular customer visits.
• Coordinate the resolution of business issues with relevant stakeholders.
• Responsibility for the Land branchs budget and achievement of branchspecific KPIs.
• Ensure sustainable growth of Field Sales customers in terms of Revenue GP.
• Steering and coordinating branch field sales activities (target setting account planning alignment regarding use of tools and CRM).
• Foster crossselling activities within the branch and cluster.
• Ensure cost efficient sales support activities supporting field sales representatives focusing on customer facing activities.
• Define target customer list for and with Field Sales at least twice per year.
• Lead coach and motivate Field Sales team e.g. manage performance train and develop talent build team capabilities and individual competencies.
• Keep close and regular communication and alignment with Cluster Product Management.
• Steer Customer Service regarding retention of existing customers.
• Actively reviews and manages the performance of customers through corrective action planning against performance results including potential exit planning with loss making customers.
• Manages and grows own portfolio of existing and potential A and A customers. Size depends on number of employees in the team.
• Drives Field Sales team to secure the necessary size and quality of the pipeline for Land to reach budget.
• Join sales visits.
• Drives for DB Schenker corporate culture within the Land branch.
• Supports development of the system freight network eg through assignment of Field Sales staff sprints.
• Responsible for all cross dock operations (quality & safety) within branch territory regardless if outsourced or selfoperated.

Qualifications:

• Minimum Bachelors degree in management or any related fields such as transport logistics supply chain etc.
• 35 years of relevant managerial experience within the industry.
• Result oriented.
• Entrepreneurial mindset.
• Strong leadership personality.
• Sales competencies such as Strategic Selling Skills Strategic Account Management Skills Customercentricity Presentation and Negotiation Skills.
• Strong verbal and writing communication skills competent in English language both written and spoken.
• Good knowledge of Ms. Office (Word Excel PowerPoint Visio and other applications).