Server The Savoy Hotel
Server The Savoy Hotel
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Job Description
Job title:Server
Department:Food & Beverage Gallery
Inspired & supported by:Restaurant General Manager
Salary: 34360 (including service charge)
Your purpose will be:
You are an ambassador for exceptional service which is the hallmark of The Savoys food and beverage experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
Delivering a memorable and professional 5star service experience
Advising guests through enthusiastically sharing your knowledge about our F&B offering
Delivering on all standards policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
Engage with guests to offer exceptional experiences across all aspects of dining including breakfast afternoon tea and evening dining
Assisting guests regarding menu choices in an informative and enthusiastic way
Taking reservations with all required details
Boosting our revenue through upselling and other creative initiatives
Sharing knowledge of offers promotions preparation general hotel knowledge and Savoy stories
Qualifications :
What you will need to do in this role:
Essential:
12 years of serving or hosting experience in a luxury hospitality environment
Passion for and understanding of 5star hospitality and what it takes to deliver it
Empathetic with a talent for building rapport and reading each guests desired level of interaction
Quick thinking resourceful and able to solve problems at the moment
Ability to remain calm and courteous at all times
Ability to work well under pressure in a fastpaced and changing environment
Able to work collaboratively as part of a team
Flexibility to work shifts including weekends and holidays as per the hotels operational needs as well across the day for breakfast afternoon tea and evening
Good knowledge of spoken and written English
Desirable:
Basic knowledge of a POS System
Basic knowledge of Open table
Industryrelated certifications (i.e. WSET)
Please note that we believe in flexibility and multiskilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information :
Whats in it for you
- Competitive salary pension and life assurance
- 3133 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access cycletowork scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
