Director - Site Reliability Engineering
Director - Site Reliability Engineering
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1 Vacancy
Job Description
Visas Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the worlds most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants 15k Financial Institutions and billions of everyday people. While working with us youll get to work on complex distributed systems and solve massive scale problems centered on new payment flows business and data solutions cyber security and B2C platforms.
The Opportunity: The Director Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role you will be focused on ensuring Visas development platform and processes enable our software engineers to focus more on innovation than infrastructure. This role will guide the team responsible for implementation of proactive monitoring and build a culture of automated tooling and responsiveness. You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security availability and performance of the platform.
Essential Functions:
- You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
- You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
- You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
- To be successful in this role you must focus your team on automating routine tasks in support of the platform
- You will be responsible for managing the team workload and capacity ensuring time zone coverage and managing oncall support as necessary
- To be successful you must focus on team growth and liaise with your peers to understand upcoming projects and new platform capabilities to ensure the team is equipped to support the development community
- The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges. Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
- Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications:
10 years of relevant work experience and a Bachelors degree OR 13 years of relevant work experience
Preferred Qualifications:
12 or more years of work experience with a Bachelors Degree or 810 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
Masters Degree in IT CS or related field and/or 10 years relevant work experience
Hands on experience in Linux and Windows systems and good understanding of distributed computing environments.
Advanced level programming and/or scripting in 3 or more of the following: Python Java Go PowerShell JavaScript Terraform Ansible Helm Chef Cloud Formation
3 years of experience managing CI/CD tooling such as Jenkins Github Bitbucket ArgoCD Artifactory Bitbucket Azure DevOps in a largescale environment
5 Years experience managing observability tooling such as Grafana Prometheus Splunk Datadog New Relic DynaTrace Sentry etc. in a largescale environment
Advanced understanding of YAML JSON HTML XML.
5 years of work experience supporting relational and nonrelational databases MySQL MongoDB PostgreSQL etc.) including creating and running queries managing performance and scaling
Experience managing container infrastructure and supporting development transformation to a container first model
3 or more years leading a Platform SRE or Production Engineering group for high availability/critical platforms/applications
Exposure to Virtualization (HyperV VMware scvmm etc)
Experience managing a distributed container platform including but not limited to deployment/release management provisioning capacity management workload management
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 176400.00 to 256000.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
