Associate Director Operations

Travel Required: Yes 50% 

The Associate Director of Client Success is responsible for both leading a highperforming team of client success professionals and managing a select portfolio of clinically integrated multispecialty practices. This role combines strategic leadership with handson client management to optimize practice performance enhance market and client initiatives and drive operational and technological efficiencies. The Associate Director will provide mentorship and foster the professional development of their team while ensuring strong collaborative relationships with clients and delivering exceptional service. With a focus on continuous improvement this position requires a balance of leadership client management and operational expertise to achieve longterm success.

Primary Job Duties:

Leadership & Team Management

• Lead mentor and develop a highperforming team of Client Success Associates ensuring alignment with organizational objectives and fostering professional growth.

• Set clear performance expectations provide ongoing feedback and conduct evaluations to drive accountability and continuous improvement.

• Oversee workload distribution and prioritize key initiatives offering guidance on complex client issues and escalations to ensure prompt resolutions.

• Implement best practices training programs and process improvements to enhance team efficiency and effectiveness.

• Cultivate a collaborative inclusive environment that encourages innovation knowledgesharing and team cohesion.

Strategic Account Management:

• Manage a select portfolio of highpriority accounts providing executivelevel oversight and strategic guidance to optimize client performance and satisfaction.

• Serve as the primary point of contact for key clients building strong relationships with physician leadership clinic administrators and other stakeholders.

• Partner with internal and external teams to drive initiatives that improve the client experience enhance operational efficiency and meet marketspecific objectives.

• Leverage data and analytics to identify opportunities for performance enhancement growth and client retention.

Operations Management:

• Lead process reengineering initiatives to optimize workflows across technology platforms EMR systems and practice management tools.

• Serve as a liaison between care centers and Privias operational teams driving improvements in service delivery and business operations.

• Oversee compliance efforts within the assigned portfolio ensuring adherence to regulatory standards and industry best practices.

Client & Stakeholder Engagement:

• Lead stakeholder communications including regular meetings status updates and written reports.

• Represent the team in executive discussions and crossfunctional collaborations advocating for client needs and operational enhancements.

• Serve as a subject matter expert (SME) on Privia Healths technology platforms workflows and best practices.

• Partner with operations consultants and leadership to define track and report on success metrics for client relationships.

• Deliver whiteglove service to physician practices through proactive support issue resolution and strategic insights

Qualifications :

• Bachelors degree required; MBA or Masters in Healthcare Administration preferred.

• Prior healthcare experience ideally working with physicians and medical group leadership.

• Proven ability to manage and develop highperforming teams in clientfacing environments.

• Strong project management skills with a successful track record of executing key initiatives.

• Indepth knowledge of physician office workflows practice operations and healthcare technology systems.

• Reliable transportation and willingness to travel as needed.

• Skilled in engaging stakeholders at all levels including clinic leadership providers and senior executives.

• Compliance with HIPAA rules and regulations.

Interpersonal Skills & Attributes:

• Strong leadership and coaching skills with a passion for team development.

• Collaborative customerfocused and resultsoriented mindset.

• Ability to engage in honest productive conversations with providers and administrators.

• Exceptional problemsolving skills and ability to translate insights into actionable strategies.

• Highly organized with a processdriven approach to executing tasks and projects.

• Excellent communication and relationshipbuilding skills.

• Ability to thrive in a fastpaced and dynamic environment.

• Selfdirected and resourceful with a commitment to continuous improvement.

• High level of professionalism and adaptability in handling complex client interactions.

The salary range for this role is $105000 to $115000 in base pay and exclusive of any bonuses or benefits (medical dental vision life and pet insurance 401K paid time off and other wellness programs). This role is also eligible for an annual bonus targeted at 15% & restricted stock units. The base pay offered will be determined based on relevant factors such as experience education and geographic location.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only not applicable for onsite/in office work):

In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental (dis)ability race religion gender sex gender identity and/or expression marital status veteran status or any other characteristic protected by federal state or local law.  

Remote Work :

No

Employment Type :

Fulltime