Solutions Engineering Manager
Solutions Engineering Manager
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Job Description
Lets face it. Most people hate the software they use at work. Business software is clunky expensive hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use why cant business software be that way too At Freshworks we agree with you! We pride ourselves on building powerful sophisticated software thats fun and easy to use. And makes it easy for businesses to delight their customers and employees.
We are constantly on the lookout for smart people who are passionate about growth and community. We are growing our leadership team and looking for a Manager for our Solution Engineering Organization in North America. If you are a leader who can put the team before yourself we want to talk to you. If you are a great coach who can invest in their teams success and inspire them to achieve greatness we want to talk to you. If you want the opportunity to join a rapidly growing organization early and let your experience and drive help shape that growth then we definitely want to talk to you. Hit us up and lets chat.
What will your impact be
As a leader in our Solution Engineering org you will be responsible for overseeing one of our high performing field based teams. Your day to day responsibilities will include hiring to plan building a thoughtful GTM strategy for our team helping design new business/crosssell/upsell playbooks allocating resources to territories evaluating performance on an ongoing basis providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers.
You will partner with Sales Leaders and provide strategic insights into pipeline health team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers.
About you:
- You have experience in ITSM ITOM ITAM or adjacent domains in a presales leadership role.
- You can lead and inspire a team every day. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with Solution Engineers on your team. You lead by example not by authority.
- As an experienced leader you understand what it takes to run a dynamic team and build scalable and repeatable frameworks & programs.
- You are a technologist at heart and love playing a role in shaping product roadmap. You are the biggest champion that our customers have within Freshworks.
- You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org.
- You are a practitioner of what you preach and believe in the art of selling value telling stories in demonstrations and painting a vision for the future.
- You thrive in a highintensity environment where theres always something new to tackle.
- Finally you are an experienced manager who values excellence over outcomes and knows how to nurture and build. You trust by default and use transparency to foster trust.
Qualifications :
- Minimum 3 years of experience leading Solution Engineering teams specifically within ITSM or related technologies.
- Proven track record of engaging and selling to CIOs and senior IT leaders demonstrating the ability to drive strategic conversations and influence decisionmaking at the executive level.
- 710 years relevant/industry experience.
- Exceptional soft skills and ability to influence within the organization.
- Ability to work with crossfunctional teams and drive meaningful outcomes.
- Work regularly with C level executives inside and outside the organization and be a credible source of insights.
- A Bachelors or a Masters degree is nice to have but not required.
Additional Information :
The annual base salary range for this position is $146900 to $211140 USD variable target
Compensation is based on a variety of factors including but not limited to location experience jobrelated skills and level.
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
