Senior Manager - Revenue Enablement
Senior Manager - Revenue Enablement
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Job Description
The Senior Manager Global Customer Success Enablement is responsible for developing and delivering customer success training programs. The role involves collaborating with stakeholders and building effective training to empower customer success teams to achieve their goals. The ideal candidate will have a strong track record of success in customer success enablement roles with experience in delivering training developing content and optimizing customer success processes. Additionally the ideal candidate must be a selfstarter with strong delivery skills both inperson and virtually and the ability to develop innovative solutions to improve customer success performance.
Key Responsibilities:
Execute plans and programs from the Enablement leadership and track impact metrics.
Deliver onboarding sessions for new joiners and deliver needbased programs for customer success reps.
Develop and deliver engaging and informative customer success training programs both inperson and virtually that align with the overall strategy and goals.
Build engaging content that supports the delivery of training programs such as presentations simulations and roleplaying exercises.
Design and maintain customer success training materials presentations and resources.
Collaborate with marketing and product teams to create highquality customer success collateral presentations and playbooks that effectively communicate product value propositions and customer success messaging.
Work closely with customer success leadership to identify training needs and develop customized training plans for customer success teams.
Deliver training programs in various formats including inperson workshops online webinars and selfpaced learning modules.
Facilitate interactive learning experiences that promote engagement and knowledge retention.
Qualifications :
Bachelors/masters degree in Business Marketing or other related fields.
67 years of work experience in Customer Success Customer Success Coaching or Customer Success Training.
Professional certifications in customer success training will be an added advantage.
Strong knowledge of the customer success process methodologies and best practices.
Excellent presentation and coaching skills.
Familiarity with elearning platforms and roleplaying activities.
Excellent problemsolving capabilities.
Excellent networking skills.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively in a fastpaced environment.
A proactive and adaptable mindset with a commitment to continuous improvement.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
