Title LTSS Service Care Manager
Duration 3 months with possible extension
Shift : Mon Fri 8:00 AM 5:00 PM/Overtime as needed
Location Source from Hidalgo County or Starr County TX
Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD):
- Perform duties related to the daytoday operations of the Service Management functions for Star Kids members to achieve the highest possible levels of functioning and wellness by ensuring consistent timely access to medically necessary behavioral health services. Monitor quality of care assist with discharge planning.
- Provide service coordination to members and parents to meet the behavioral healthcare needs of each members condition.
- Provide service coordination to members including assisting with access to medically necessary behavioral health services.
- Conducted assessments developed and implemented individual care service plans.
- Conduct inhome face to face member assessments and telephonic outreach assessments.
Describe the performance expectations/metrics for this individual and their team:
- Team member will be expected to adhere to turn around times set forth by the state in regard to completing in person assessments telephonic assessments completing documentation and conducting the contractual calls determined by members level of care. They will also be expected to present themselves in a professional manner when interacting with families and collateral contacts.
Tell me about what their first day looks like:
- The first day consist of onboarding which includes meeting with the manager via phone setting up technology and obtaining access to the systems.
Required
- Must hold a LPC LCSW LMFT or RN license; unrestricted license required.
- Drivers license; own means of transportation to complete field visits
- Experience working with children with behavioral health needs/diagnosis
Education Requirement:
- Associates Bachelors Masters Degrees
Required Certifications:
- LPC LCSW LMFT or RN license