Regional Client Support Lead Latam
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our global clients require and expect to have consistent governance and support around products and services they subscribe to track performance against committed product health checks on accuracy and coverage managing adoption of product enhancements.
In order to stay client centric multilayered NIQ organization requires crossfunction coordination on client needs ensuring on commitments preemptive client issue management and resolution driving Elevate progress and story and most of all bringing back voice of client to the organization.
Customer Care Mission is to create and sustain a strong foundation and trust in NIQ data to secure and enable growth for our business at the client and for the client.
The Client Support Lead Latam will manage all the above by creating strong bonds with some of the G14/IV25 clients regional headquarters and support on issue management and governance for the region. All this is necessary to sustain stable regional relationships and ways of working as well as protecting the revenue of our core product enabling future growth.
Responsibilities
- Support and address global client regional escalations and concerns related with product quality delivery and relevance.
- Crosscountry and crossfunctions leadership on critical regional client issues or projects.
- Support client socialization with product enhancements.
- Analyze and action on risk of penalties or loss of contract to perform the root cause analysis.
- Contribute with RfP/RfI negotiations in terms of product commitments (RMS KPIs quality ways of working penalties etc.
- Work with global Customer Care and regional leadership for client prioritization.
Qualifications :
Requirements
- Manager current position (Mandatory)
- 5year of relevant experience
- Experience in NielsenIQ in Core products: RMS and/or CPS (Mandatory previous experience in the company)
- Advanced English level (B2C1
- Solid sales skills and personal interest in client management relationship building.
- Networking skills
- Basic technical knowledge (Ops/DS).
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
