Regional IT Support Lead
Regional IT Support Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Do you have experience leading a global team and a background in IT Support Are you wanting to be part of a team that is committed to maintaining high levels of customer satisfaction and operational efficiency As a Regional IT Support Lead youll have the opportunity to oversee and manage IT Support operations across multiple locations within the region.
Essential Functions:
- Oversee and manage the entire technological infrastructure including data centers data networks security systems helpdesks local IT support and all IT and mobile devices worldwide in a complex system and application landscape
- Ensure reliable efficient and secure operation of the IT infrastructure
- Ensure that local IT requirements particularly the operation of IT devices are met (Field
- Operations)
- Lead service and contract management to effectively control external service providers based on service level agreements
- Track relevant business objectives and report progress to management
- Ensure that the defined local IT security measures are fulfilled to minimize security risks
- Collaborate with executives department heads system users and other stakeholders to ensure maximum effectiveness and robustness of IT operations
- Lead a team IT specialists including technical and disciplinary management of internal staff and operational management of thirdparty service providers.
This role is ideally based in our Burnsville MN office however the role could also be located in Fairport NY. Either location will offer a hybrid work schedule (3 days in the office).
Qualifications :
- Bachelors degree in Computer Science Information Technology or related field
- At least 8 years in IT with previous leadership experience
- Proven track record in effectively managing a comprehensive and international portfolio of IT services mostly sourced from partners.
- Experience in identifying and implementing performance measures
- Solid understanding of the companys business goals processes and priorities to align IT infrastructure strategies with overall company objectives and make informed decisions that support company growth
- Excellent communication and interpersonal skills
- High level of commitment and resilience in a challenging and changing environment.
- Independent work style coupled with a willingness to take responsibility and assertiveness
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
